Customer Care Coordinator

Build a Career That Builds Your Future with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we've been building more than homeswe've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brandsincluding Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

Primary Job Responsibilities

• Respond to initial customer requests for service.
• Document and process requests in service and scheduling system.
• Effectively manage large amounts of incoming calls and emails.
• Build sustainable relationships of trust through open and interactive communication.
• Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution.
• Assist in determining and documenting root-cause.
• Track and report division service levels, satisfaction, response rates and costs.
• Ensure division complies with service history information and company retention requirements.
• Support claims/risk filings.
• Perform other duties as assigned.

Career Level (S2)

• Works to achieve day-to-day objectives with direct impact within the area.
• Work consists of tasks that are typically routine with some deviation from standard practice.
• Works under moderate supervision for routine tasks.
• May seek advice of more senior personnel in the same area.

Leadership & Talent Management

• May provide guidance and assistance to new or entry level employees.

Knowledge & Experience

• Requires operational knowledge of systems and procedures.
• Typically requires high school diploma or equivalent and 3 years relevant work experience.
• Some job areas may require vocational or technical education in addition to prior work experience.

Required Skills/Knowledge

• Strong emphasis on quality service and follow-up
• People-oriented and able to adapt to varying emotions and situations from customers
• Excellent communication and listening skills
• Strong analytical ability to perform root-cause analysis
• Well-organized with ability to multi-task, prioritize, and manage time effectively
• Strong computer skills
• Conflict resolution skills
• Highly preferred: Microsoft Office Suite and CRM database management software

Required Licensing, Registration and/or Certifications

• Not applicable

Physical Requirements

• Not applicable

Pay Range

• $28.70 - $35.87 per hour
• Hired applicant will be eligible for quarterly bonus incentives

Benefits

In addition to up to 8 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible Sales employees with less than 10 years of service receive up to 17 days of unpaid Sales Time Off per year (and up to 22 days of unpaid Sales Time off per year upon 10 or more years of service).

Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for other state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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