Community Health Worker

Job Description

Job Description

Community Health Workers (CHW) is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy

Essential Duties and Responsibilities:

• Promoting wellness and prevention
• Conduct outreach and engage members in care management programs (as part of care team)
• Assist with cross-enrollment in existing benefit programs, including Women, Infant and Children

(WIC) and Supplemental Nutrition Assistance Program (SNAP)

• Connect members to needed medical visits and follow up on referrals, services, including well-child visits and screening appointments.
• Conduct outreach to members to close gaps in care

• Assisting members who may qualify for the Healthy Opportunities Pilots to engage with a care

manager who assesses their Pilot eligibility and helps navigate to authorized Pilot services

• Driving attention to upstream populations and services outside of care coordination
• Serving as a trusted partner and engaging and educating members who struggle to navigate the

complex healthcare system

• Advocating for the member and supporting the member in receiving culturally and linguistically

appropriate care

• Leveraging lived experience and understanding of the community to build trust and successfully

engage members in screenings

• Employing knowledge of community-based services and application processes to expedite

member applications and promote timely movement off relevant waitlists.

Qualifications and Education:

• High school diploma or equivalent required
• Preferred: NC Community Health Worker Standardized Core Competency Training
• Preferred: associate or bachelor’s degree in healthcare administration, nursing, or a related field.

• Be at least 18 years old
• Experience working in community-based settings

Skills:

• Communication (i.e., effective listener, group communication skills)
• Interpersonal (i.e., work with diverse groups, develop relationships)
• Service (i.e., coordinating care, developing care plans)
• Capacity Building (i.e., supporting clients and skill building)
• Advocacy
• Education regarding health promotion and healthy behavior
• Outreach knowledge required to connect clients to community services
• Knowledge and understanding of the social drivers of health
• Promote and advocate for clients