Customer Service Representatives

Note: The position is Onsite (No Remote Work/Work from Home). Please note that the schedules are on a first come, first serve basis. You could be assigned any schedule (Post Training). Position Details: Position: Customer Service Representative Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Tampa, FL 33634 OR Jacksonville, FL 32256 (Onsite - No Work from Home) Training Schedule: Monday - Friday (9 AM - 5:30 PM EST) – Will follow the schedule selected at offer time, once training is completed Post Training Work Schedule: 4X10 and 5X8 schedules available 4X10 schedule: Monday, Thursday, Friday, Saturday (6 AM - 4:30 PM EST) Monday, Tuesday, Friday, Saturday (8 AM - 6:30 PM EST) Monday, Tuesday, Wednesday, Saturday (10:30 AM - 9 PM EST) Monday, Wednesday, Thursday, Sunday (6 AM - 4:30 PM EST) Monday, Thursday, Friday, Sunday (8 AM - 6:30 PM EST) Monday, Tuesday, Wednesday, Sunday (10:30 AM - 9 PM EST) 5X8 schedule: Monday - Friday (10 AM - 6:30 PM EST) Monday - Friday 11 AM - 7:30 PM EST Monday - Friday (12 PM - 8 PM EST) Monday - Friday (12:30 PM - 9 PM EST) Interview Process: In-Person/Video Interview Pay Range: $20.50 - 21/hour Pay Structure: Bi-Weekly - Once every two weeks Tentative Start Date: 08/03/2026 Project Scope/Day-to-Day Responsibilities: Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions. Required Skills: Previous Customer Service Experience is required. Nice-to-Have Skills: Possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint. Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment. Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients. Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise. Positive attitude that embraces coaching as an opportunity for improvement in the current role Ability to handle confidential matters and sensitive information responsibly. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.