Pre-Access Associate

*Pre Access Associate – Norwood campus* Make a difference every day as an Pre Access Associate for TriHealth. Join a compassionate, servant‑led team committed to excellence in patient care while working in a supportive, high‑energy environment. We offer career growth opportunities and a comprehensive benefits package! Location TriHealth Norwood, 4750 Wesley Ave, Norwood, OH, 45212. Work Schedule Full‑Time (40 hours weekly) No holidays! Rotates every 5th Saturday morning (weekend differential pay) Day hours 9:30 a.m.–6 p.m. Benefits Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page Job Requirements High School Diploma or GED 1–2 years of customer service experience in a fast‑paced, customer‑focused environment Ability to operate multiple computer applications Excellent verbal and written skills Typing speed of 35 words per minute Medical terminology preferred Job Overview Performs hospital‑based scheduling and pre‑registration in a call center setting. Provides excellent customer service to internal and external customers. Schedules outpatient testing and procedures according to physician‑ordered tests, collects patient demographics and insurance information, verifies insurance coverage, and ensures patients are prepared for visits by providing preparatory instructions and parking or arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements, educates patients on insurance benefits and out‑of‑pocket costs based on Epic estimates, and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre‑service collections. Job Responsibilities Follow regulatory and departmental policies and protocols for data collection, patient safety, and pre‑service collections. Follow scripting, consistently using AIDET+P, anticipate customer needs, problem‑solve, and exhibit consistently positive interactions with internal and external customers and peers. Meet departmental targets for accuracy and avoiding critical errors. Meet departmental targets for handling inbound/outbound calls, ready status, registrations per hour, and Epic work queue assignments. #J-18808-Ljbffr TriHealth