QA/PI Manager

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state, employing approximately 17,000 people. It ensures the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations and helping poor North Carolinians achieve economic independence. Agency Department of Health and Human Services Division Health Benefits Job Classification Title Human Services Program Manager I (NS) Position Number 65042155 Grade NC18 Description Of Work This leadership-level position is responsible for day‑to‑day activities ensuring the delivery of high‑quality services across all Transitions to Community Living (TCL) Pillars, including Housing, Supportive Employment, Mental Health Services, Discharge & Transition, and Quality Assurance. The employee serves as a key member of the TCL team and implements the quality assurance strategy and performance improvement initiatives developed in collaboration with the DMH/DD/SUS QAPI Lead. The TCL Quality Lead oversees TCL quality assurance processes, provides training and support to TCL staff, and acts as a subject matter expert in quality improvement methodologies. Knowledge, Skills, and Abilities (Preferred) In‑depth knowledge of quality assurance methodologies, tools, and techniques. Skilled in facilitating process improvement activities and implementing change management strategies. Proven ability to use data analysis tools and techniques to analyze program data, identify trends, patterns, and areas for improvement, and monitor performance and track progress. Skilled in providing guidance and consultation to staff and stakeholders on implementing quality improvement activities. Previous experience with Mental Health, Substance Use, or Intellectual/Developmental Disabilities services. Minimum Education And Experience Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program. OR Bachelor’s degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program. OR an equivalent combination of education and experience. Compensation and Benefits Salary Grade Range: $63,927.00 - $111,871.00. Recruitment Range: $63,927.00 - $84,264.00. The State of North Carolina offers a comprehensive benefits program. Employees can participate in health insurance options, a standard and supplemental retirement plan, and the NCFlex program. Paid vacation, sick, and community service leave are provided, along with paid parental leave for eligible employees. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing a work environment free from unlawful discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities and to individuals with known limitations related to pregnancy or related medical conditions. Location and Work Style Hybrid. Requires onsite reporting at the Raleigh, NC facility. #J-18808-Ljbffr NC Department of Health and Human Services