IT Helpdesk Technician

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees' development and growth within the company. Key Responsibilities Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support. Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system. Maintain company asset records using the mobile device management platform. Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms. Create and maintain process and knowledge-based articles. Configure and troubleshoot Windows, IOS and Android devices. Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays. Perform data entry or other tasks to support our IT Department Management Team. Participate in on-call rotation. Must be available for occasional night and weekend work as needed. Requirements Knowledge / Skills / Abilities Excellent customer service skills with the ability to communicate effectively. Attention to detail and the ability to accurately document technical issues. Great with computers, tech savvy with a high aptitude for learning technology. Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint. Understand’s the fundamentals of troubleshooting skills with a desire for continual learning. Education/Experience/Training Associate's degree required; Bachelor's Degree preferred. Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT. Compensation & Benefits Base Salary: $70,000-$78,000 Benefits: Comprehensive benefits package including medical, dental, vision, and retirement plans #J-18808-Ljbffr