Information Technology Manager

SHR Talent is Hiring: Manager, IT Field Operations SHR Talent is partnering with a leading healthcare organization to hire a Manager, IT Field Operations in Jacksonville, FL. This is an excellent opportunity for an experienced IT leader who enjoys combining hands‑on technical expertise with team leadership and exceptional customer service. In this role, you'll oversee local IT operations, lead technical initiatives, and serve as the primary technology partner for a busy healthcare practice while collaborating with a centralized enterprise IT team. Responsibilities Lead the day‑to‑day IT operations for a healthcare practice, ensuring exceptional end‑user support and service delivery. Manage, mentor, and develop the local IT support team. Serve as the primary liaison between practice leadership and enterprise IT teams. Lead IT projects, including infrastructure upgrades, clinic expansions, technology implementations, and process improvements. Resolve escalated technical issues while maintaining a high level of customer satisfaction through "white glove" support. Monitor service levels, performance metrics, and adherence to established IT processes and SLAs. Partner with enterprise IT teams to improve operational efficiency and standardize best practices. Communicate project updates, technology initiatives, and issue resolution with key stakeholders. Support clinical technology initiatives and new location openings. Identify opportunities to improve IT processes, automation, and overall service delivery. Qualifications High school diploma or GED required; Bachelor's degree in Information Systems, Computer Science, Healthcare IT, or related field preferred. 5+ years of progressive IT support experience. 3+ years of IT leadership or management experience. Healthcare IT experience strongly preferred. Experience leading technical teams in a customer‑facing environment. Strong understanding of incident management, service delivery, and IT operations. Knowledge of HIPAA and healthcare technology environments is a plus. Technical Skills Microsoft Active Directory Microsoft 365 administration Group Policy management VMware and virtual environments Windows Server administration #J-18808-Ljbffr