Workforce Training Account Executive (PT)

Job Summary And Duties

If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the "Community" feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton. As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose. Job duties essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Account Executive will focus specifically on managing our engagement with the NJ Community College Consortium and our grant-funded training program.
• Develops and sustains positive relationships with government, industry and educational institutions in conjunction with Workforce Training Programs and Civil Service Commission.
• Responsible for scheduling and coordinating the daily operations for training and development programs both on and off-site.
• Develops list of prospective customers by studying business directories, web sites, consulting business associates, and various other means of developing client base.
• Designs, delivers and evaluates customized training programs.

Essential duties:

• Host client meetings to explain features of services, cost and advantages of programs.
• Writes proposals as needed.
• Develops leads resulting in grant-funded sales.
• Works with facilitators to develop training programs at customer's request.
• Submits reports on clients and sales activities as requested.
• Maintains knowledge base of current industrial training programs and trends. Performs additional duties as assigned by the Director.
• Confirms upcoming training sessions with clients and instructors including headcounts, locations, and material delivery.
• Delivers class materials to client locations as necessary.
• Provides direct support to instructors to ensure that training sessions run smoothly on and off-site.
• Perform related duties as assigned.

Supervisory responsibilities:

• N/A

Working conditions:

• Ability to work early mornings and occasional evenings.
• Please note that assigned tasks and responsibilities span both campuses for all MCCC positions.

ADA and other requirements:

• Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Required Qualifications, Knowledge, Skills & Abilities

• Associate's Degree in Business or related field from an accredited institution.
• Three (3) years of Customer Service, Account Management or Sales experience.
• Extensive knowledge and proficiency of Microsoft Office programs: Access, Excel, OneDrive, Outlook, PowerPoint, Word and Teams.

Preferred Qualifications, Knowledge, Skills & Abilities

Preferred Qualifications

• Bachelor's Degree in Business or related field from an accredited institution.

Preferred Knowledge, Skills & Abilities

• Excellent organizational skills and attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple projects.
• Ability to solve problems and work with individuals from diverse backgrounds.
• Extensive knowledge and proficiency of Microsoft Office programs: Access, Excel, OneDrive, Outlook, PowerPoint, Word and Teams.
• Has familiarity or basic knowledge of tools like Adobe and Zoom.
• Efficient and accurate keyboarding skills, ability to perform data entry and queries in various databases.
• Ability to establish rapport with clients, instructors and staff.
• Strong understanding of educational material and the ability to assist clients in determining training needs.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies: Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization. Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.