Bilingual Call Center Specialist

Providing exceptional customer service in a remote setting, the full-time Bilingual Call Center Specialist will manage patient calls, schedule appointments, and respond to inquiries while ensuring confidentiality and efficiency. Key responsibilities Manage incoming calls by taking ownership and enhancing the customer experience Schedule appointments and transmit messages to the clinical team as needed Demonstrate proficient data entry skills and maintain confidentiality while addressing patient requests Required qualifications Bilingual in English and Spanish is required Associate's Degree is required Experience in a call center or busy phone system Electronic appointment scheduling experience Remote workers must have access to reliable, high-speed Internet and reside in the United States