Patient Service Representative (Speedway)

Patient Service RepresentativeAt Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency.If you're looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.Job Description:As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support.Tasks include but are not limited to:Answer all phone calls.Listen and return all voicemails left in front of office phones.Check-in new and existing patients and let the clinical staff know that the patient has arrived.Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)Check out patients (collect payments, make next appointment)Handle questions and provide information to walk-in patients.Maintain comm-log up to date with all necessary patient/parent communication information.Review the daily schedule of the clinic for any changes.Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.Review for Bonding approvalsCheck if all bondings are Approved and Active with insurance (the day before & day of the appointment).Understand cancellation policy and reiterate it to patients.Print end of the day reports.Maintain office/reception area cleanliness.Check and reply to all office emailsCheck collected payments against the report and check all credit card transactions.Call patients with outstanding balancesIn the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.Participate in Marketing eventsCash handlingOther tasks as assignedRequirementsHigh school degree or GED equivalent3 years of customer service experience2 years of patient service experienceProficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)Excellent problem solving and de-escalation skills.Excellent written and verbal communication skillsOffice Hours/Location Monday – Wednesday:

8:45 AM – 5:00 PMThursday – Friday:

6:45 AM – 3:00 PMEvery other Tuesday:

10:00 AM – 6:00 PMSaturdays:

Currently no Saturdays shifts however will be in the future7365 W 10th St, Indianapolis, IN 46213 Travel availability to Lawrence and GreenwoodBenefits

(for our full-time employees)Paid Patient Service Representative TrainingTravel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)Medical, Dental, Vision, and Life InsuranceShort-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPaid Time OffIdentity Theft Protection - LifeLockMetLawPet InsuranceFree and discounted Orthodontic TreatmentMonthly Bonuses