Patient Service Representative (Bilingual, Non-Clinical) - Remote in Indiana

Bilingual Non-Clinical Patient Service Representative (PSR)Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.The IHC Corporate team is now recruiting for a bilingual (Spanish) Non-Clinical Patient Service Representative (PSR) living in the state of Indiana. The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.Applicants who meet the following qualifications will receive priority consideration for this role:Medical Scheduling experience (required)Lives in the state of Indiana (required)Spanish communication skills (required)Medical customer service experienceRemote work experienceCorporate Hours of OperationMonday - Friday, 8:00 am - 5:00 pmIHC's robust benefits and compensation package includes:$1000.00 retention bonus paid after one yearNo nights or weekendsGenerous Paid Time Off and Floating HolidaysDay 1 Insurance benefits eligibility403(b) Retirement Plan matching at one year of employmentEmployer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributionsFlexible Leave of Absence programsPersonify Health Wellness program with paid incentives for participationEmployee Assistance Programs with 24/7 access to therapy consultation servicesPatient Service Representative role responsibilities include:Helping improve the patient's experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.Answering phone calls, scheduling appointments, routing calls and addressing other patients' needs.Processing appropriate patient paperwork in a timely manner.Educating patients regarding documents they will need to provide at the time of service.Accurately entering, maintaining, and retrieving data on IHC's Electronic Medical Records (EMR) system.Communicating with patients care team as necessary.Required Skills:Demonstrate high detail orientation and accuracy.Perform responsibilities accurately, efficiently, and timely.Demonstrate knowledge of standard office practices and procedures.Able to juggle multiple requests and meet multiple deadlines.Follow standard work procedures.Participate in process improvement projects as required.Demonstrate office equipment and computer skills, including data entry.Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.RequirementsGraduation from a standard high school, or equivalent (required)Medical Scheduling experience (required)Lives in the state of Indiana (required)Bilingual in Spanish (required)Medical customer service experienceRemote work experienceEqual Opportunity Employment StatementWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.