Patient Care Liaison

Job Description

Job Description

Description:

In the role of Patient Care Liaison at Specialty Care Rx, you will act as the crucial liaison between the Sales team and the Intake department, coordinating communication and facilitating processes. This position is responsible for managing the relationship with patients from initial contact through the onboarding process, ensuring a smooth transition until they receive their medication, aligning with our commitment to excellent patient care and support.  

Duties and Responsibilities

• Serve as the primary point of contact for patients, guiding them through the onboarding process and addressing any concerns. 
• Facilitate communication between the Sales team and the Intake department to ensure accurate and timely processing of patient information. 
• Manage and monitor incoming patient inquiries to ensure they receive comprehensive support. 
• Initiate and manage follow-up communications to ensure patient satisfaction and adherence to treatment plans. 
• Develop and maintain strong relationships with patients, providing support and guidance throughout their journey with Specialty Care Rx. 
• Document all interactions with patients in the pharmacy database and other relevant systems, ensuring accuracy and confidentiality. 
• Participate in continuous improvement initiatives to enhance the onboarding process and overall patient experience. 
• Ensure adherence to all organizational policies and procedures, maintaining high standards of professionalism and patient care. 
• Liaise with healthcare providers and internal teams to resolve any issues that may arise during the onboarding and treatment processes. 
• Undertake additional duties as necessary to support the needs of patients and the organization. 
• Other duties as assigned by Supervisor. 

Required Qualifications

• A minimum of one year of experience in a healthcare setting, with a preference for those with pharmacy experience. 
• Strong understanding of the healthcare and pharmaceutical industry, including medical terminology and patient care processes. 
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with patients and internal teams. 
• Proven problem-solving skills and the ability to manage complex situations. 
• High level of organization and attention to detail, with the capacity to prioritize tasks effectively. 
• Proficiency in using Microsoft Office tools and healthcare management software, preferably CareTend.  
• A passion for patient care and a commitment to delivering high-quality support. 
• Flexibility to adapt to changing schedules and patient needs. 
• A team player with a proactive approach to improving processes and outcomes. 

Education and Experience Requirements

• High school diploma or equivalent required, with further education in healthcare or related fields preferred. 
• At least one year of experience in a customer service or patient liaison role within the healthcare industry. 
• Experience in sales or intake processes within a healthcare setting is highly advantageous. 

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.  

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Our organization values diversity in its workforce and is proud to be an AAP/EEO employer.  

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.