Diamond & Fine Jewelry Sales Manager/Support

Diamond & Fine Jewelry Sales Manager/Support

Ensure you read the information regarding this opportunity thoroughly before making an application.
Compensation: $100,000–$120,000+ per year (salary and bonuses)

Job Description

Mavilo is seeking an experienced, forward-thinking Diamond & Fine Jewelry Sales Manager/Support professional to join our team in South Tampa.

This is a hands-on leadership and support role for an accomplished jewelry professional who can perform on the sales floor at the highest level while supporting, coaching, and elevating the performance of our entire sales team. You will be the go-to resource for our associates, the link between leadership strategy and frontline execution, and a key part of delivering the legendary Mavilo experience every day.

You will also help our team embrace the new technology Mavilo is bringing to the sales floor, including AI-enhanced tools designed to give our associates more time to do what they do best.

If you have a passion for GIA-certified diamonds, bridal jewelry, and high-end fine jewelry, take pride in helping other sales professionals succeed, and are excited about the future of retail, this is an exciting opportunity to grow your career with an established and highly respected jewelry company.

Prior fine jewelry sales experience is required. Sales leadership, coaching, or sales support experience is strongly preferred.

The Mavilo Advantage

Mavilo provides our sales team with the resources, inventory, technology, and industry expertise needed to succeed at the highest level.

• One of Tampa's largest-volume wholesale diamond, bridal, and fine jewelry showrooms
• More than 40 years of experience serving clients in the Tampa Bay area
• Access to one of the world's largest diamond supply networks
• On-site diamond buyers with extensive industry knowledge and sophisticated sourcing capabilities
• Competitive diamond sourcing and pricing advantages designed to help our sales professionals close business
• Access to thousands of diamonds and fine jewelry pieces through our cutting-edge, interactive website
• AI-enhanced CRM and inventory tools that help keep client insights and follow-ups at your team's fingertips
• Proven sales strategies and systems, including our Knowledge to Value and Learn to Win methodologies, designed to support high closing ratios
• A family-owned company with a strong reputation for exceptional service and industry expertise

Be Part of the Future of Fine Jewelry

Mavilo is committed to being at the forefront of innovation in the jewelry industry. We are continuously investing in new technology, systems, and strategies designed to redefine what the jewelry customer experience can be.

As part of our continued evolution, Mavilo is integrating next-generation AI technology into our CRM and inventory systems. Our purpose is simple: to empower our sales professionals to spend more time doing what they do best—connecting with clients, guiding them through some of life's most meaningful purchases, and closing business.

In this role, you will help our associates get comfortable with these tools and use them with confidence, and your feedback from the sales floor will help shape how they are used. This is an opportunity to join a company that is actively pushing the boundaries of what is possible—not simply following traditional industry practices.

What You'll Do

In this role, you will support and enhance sales performance by coordinating daily sales operations, supporting associates on the floor, reinforcing sales standards, and ensuring alignment between leadership strategy and frontline execution. Responsibilities include:

• Coordinating day-to-day sales operations and serving as the link between management and the sales team to ensure smooth execution
• Serving as a hands-on resource for associates, stepping in to support presentations, answer product questions, and help close important transactions
• Partnering with management on coaching initiatives that give each associate personal support and help increase their effectiveness
• Mastering Mavilo's Knowledge to Value and Learn to Win sales strategies and using them to help associates close high-priority transactions
• Supporting the rollout of new CRM and inventory tools and helping associates use them to stay organized and keep client follow-up on schedule
• Enhancing the Mavilo Experience for high-value clients by monitoring service and job flow and escalating issues when necessary
• Assisting management with the evaluation of diamond and gold trades
• Working the sales floor, building client relationships, and modeling the presentation and service standards we expect from our team
• Participating in and contributing to all scheduled sales and leadership meetings

What We're Looking For

We are looking for a high-performing, forward-thinking jewelry sales professional who brings experience, a commitment to excellence, and a genuine desire to help the people around them succeed.

The ideal candidate will have:
• Proven experience selling fine jewelry, bridal jewelry, and/or GIA-certified loose diamonds
• A successful track record in high-end sales, along with experience coaching, mentoring, or supporting sales professionals
• Strong knowledge of diamonds, including the ability to confidently discuss the 4Cs, GIA grading reports, diamond quality, and value
• The ability to build trust and develop lasting relationships with high-value clients
• A supportive, team-first approach, with the ability to motivate others and reinforce standards with professionalism and respect
• Strong closing and negotiation skills, and the ability to step in and support associates on important transactions
• Excellent communication, presentation, and organizational skills
• Exceptional follow-through and the ability to manage multiple priorities in a fast-paced, high-volume sales environment
• A polished, professional appearance and demeanor, and a commitment to the integrity and ethics Mavilo is known for
• A forward-thinking mindset and enthusiasm for emerging technology, AI, and the future of retail
• An understanding that technology is a tool to empower people, not replace them
• A willingness to embrace and help shape new systems and innovative approaches as Mavilo continues to push the boundaries of the jewelry industry
• The desire to be part of a company that is leading the evolution of the jewelry customer experience, rather than simply following traditional industry practices

What We Offer

• Competitive base salary
• Total compensation potential of $100,000–$120,000+ annually in salary and bonuses
• Quarterly performance bonuses tied to store sales and profitability goals
• Additional year-end bonus opportunities based on store performance, leadership contribution, and strategic impact
• Compensation built around team and store success rather than an individual sales quota
• Health care benefits
• Pension plan
• Paid vacation and sick time
• Six paid holidays, and closed for major holidays
• Access to extensive diamond and fine jewelry inventory
• Advanced sourcing and pricing resources
• Innovative, AI-enhanced systems designed to save your team time
• A supportive, experienced team
• The opportunity to build a long-term career with an established, family-owned jewelry company that is investing in the future

About Mavilo

Family-owned and proudly serving the Tampa Bay area for more than 40 years, Mavilo has built its reputation on exceptional diamonds, fine jewelry, personalized service, and industry expertise.

Our South Tampa showroom combines the personalized experience of a specialty jeweler with the sourcing capabilities and inventory access of a major diamond and fine jewelry operation. Today, we are pairing that legacy with new technology to build the future of the fine jewelry experience. xhyhwjd

To learn more about Mavilo, please visit Store Hours

Monday–Friday: 9:00 AM–6:00 PM
Saturday: 9:30 AM–4:30 PM
Holiday hours may vary

Employment is subject to a background check and drug screening.

Benefits:
• Health insurance
• Paid time off
• Pension plan

Experience:
• Jewelry sales: 5 years (Required)
• Sales leadership, coaching, or sales support (Preferred)

Work Location: In person