Dental Operations Manager

Operations Manager – Dental Laboratory

We are seeking an experienced Operations Manager to lead both the production and administrative functions of our dental laboratory. This role goes beyond traditional supervision—we're looking for a strategic leader who understands that a dental lab operates as a dynamic system combining advanced technology, skilled craftsmanship, and precise logistics.

The ideal candidate will connect technical expertise with operational efficiency, while fostering a culture rooted in accountability, innovation, and continuous improvement.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and grow a diverse team of dental technicians, CAD/CAM specialists, and administrative staff
• Establish and manage performance metrics that prioritize quality, efficiency, and accountability
• Build a collaborative, high-trust culture that encourages constructive feedback and professional development
• Must be a forward-thinking leader- real interest in building and moving forward with the dental lab

Operational Management

• Analyze and optimize the full case workflow—from digital intake through final quality control—to reduce remakes and improve turnaround times
• Oversee staffing, scheduling, and material inventory to ensure efficiency and scalability during demand fluctuations
• Drive adoption of emerging technologies such as 3D printing, AI-assisted design, and advanced milling systems

Quality & Compliance

• Develop and enforce standard operating procedures (SOPs) aligned with regulatory and safety standards
• Maintain rigorous quality control processes to ensure consistent, high-level output and minimize remake rates

Qualifications

• Minimum of 7 years' experience in dental laboratory operations, including at least 4 years in a leadership role
• Proven ability to manage and develop teams of 20+ employees
• Strong knowledge of CAD/CAM systems (e.g., exocad, 3Shape) and lab management software (e.g., evident, DLPlus, Labtrac)
• (CDT certification preferred)
• Solid understanding of financial management, including P&L, labor cost control, and supply chain operations

Core Competencies

• Decision-Making: Confidently handles complex operational and technical decisions
• Emotional Intelligence: Effectively manages diverse personalities while maintaining professionalism
• Analytical Skills: Uses data-driven insights to identify inefficiencies and improve performance