Leasing Specialist

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. Role The Role: The Floating Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within an affordable housing community while ensuring compliance with LIHTC regulations and Fair Housing guidelines. This role manages the full leasing cycle, including qualifying applicants, processing certifications and recertifications, and supporting resident retention, while delivering excellent customer service in a fast‑paced environment. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Qualities & Attributes An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, and the drive to go the extra mile to create a positive experience for residents and staff. Success is driven by relationships built within communities, including vendor partners and regulatory and social services partnerships. An Authentic Attitude - Consistently demonstrates an open and professional approach when assessing and resolving resident and staff concerns. An Approach that is Positive and Professional - Consistently demonstrates active listening, ensuring each resident and staff member feels seen, heard, and valued. Qualifications Required: LIHTC experience with a strong understanding of affordable housing compliance, income certifications, recertifications, and regulatory requirements. Proven leasing experience in a multifamily or affordable housing environment, including leasing, marketing, and closing skills. Minimum of 2+ years of experience in affordable housing, property management, leasing, or customer relations. Strong knowledge of low‑income housing programs, including Section 8 and other subsidized housing programs. Demonstrated ability to provide exceptional customer service while maintaining compliance with Fair Housing regulations. Ability to thrive in a fast‑paced environment while managing multiple priorities and deadlines. Flexible schedule that may include evenings and weekends. Solid computer skills, including Microsoft Word, Excel, internet, and email. Working knowledge of Yardi Voyager Property Management software is preferred. Key Accountabilities Greet and qualify prospects. Record all telephone and in‑person visits on guest cards. Inspect models and available market‑ready units, communicating service needs to the Community Manager. Demonstrate community, apartment/model, and product knowledge to prospects, communicating features and benefits and closing the sale. Have prospects complete the application and secure deposit in accordance with company procedures and Fair Housing requirements. Update availability report and process applications for approval. Ensure apartments are ready for resident move‑in on the agreed date. Follow up on prospects that did not close and attempt to close the sale again; if unable, refer them to sister communities. Secure new resident signatures on appropriate paperwork prior to move‑in and orient new residents to the community. Assist in monitoring renewals and distribute and follow up on renewal notices. Administrative – Type leases, complete paperwork, and input information on the Yardi system accurately and on time; maintain current resident files; distribute all company or community‑issued notices; maintain accurate monthly commission records for bonus purposes; assist management with other tasks as required; consistently implement community policies. Resident Retention – Receive all calls and in‑person visits; listen to resident requests, concerns, and comments; complete maintenance service requests and notify the maintenance team; answer questions about community, repairs, rent, rules, and follow up promptly; ensure maintenance repairs are handled satisfactorily and update residents daily; maintain open communication with Community Manager and Maintenance Supervisor; contribute to cleanliness and curb appeal; assist in planning resident events and attend as directed. Adherence to Rules and Regulations – Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all applicable laws; manage compliance file maintenance as directed by the Compliance department and Community Manager. Physical Demands & Working Conditions Essential staff; must report to work and adhere to safety and business protocols. Frequent sitting and walking. Repetitive use of computer, keyboard, mouse, and phone. Reading, comprehending, writing, performing calculations, and verbal communication. May work on elevated site and uneven ground. Occasional squatting, bending, twisting, pushing, and pulling. Benefits and Support Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Comprehensive Benefits – health, dental and vision, 401(k), personal time off, paid holidays, and more. Growth based on achievement with promotion from within. Development opportunities through online training, classes, and one‑on‑one coaching. Diversity, Equity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We welcome employees of diverse backgrounds, experiences, and identities, and we strive to proactively and creatively achieve our mission to enable opportunities for hardworking American families. Our organization’s diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and building a work environment built on gender and diversity equity that encourages and enforces respectful communication, teamwork, work/life balance, and community contributions. Equal Employment Opportunity Avanath is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected class as required by law. All individuals are considered for employment and advancement opportunities on a merit‑based basis. Compensation Range $26 - $27 USD #J-18808-Ljbffr