New Patient Intake Scheduler - Oncology

Job Description

Job Description

New England Cancer Specialists (NECS) is currently seeking an experienced Remote Medical Scheduler to work full-time Monday-Friday.  Internally known as an New Patient Intake Coordinator , the successful candidate will support our New Patient Intake Team as the first voice that new patients of NECS have contact with. The Intake Coordinator is responsible for all new patient referrals which include scheduling and communicating with new patient consults for all NECS sites. The coordinator will acquire all necessary records before the new patient consult, manage and resolves appointment conflicts proactively, maintain confidentiality, and meets hard deadlines on scheduling. They will demonstrate superior customer service skills, and the ability to work as an effective collaborator. The Intake Coordinator is an integral part of the patient experience, they are the first contact for newly diagnosed patients and thus set the tone for their experience. 

NECS offers competitive pay, new employees are eligible to earn up to 3.5 weeks of Paid Time Off in their first year, as well as an additional ten paid company holidays. We offer medical, dental and vision insurance and eligibility starts 1st of the month after your hire date!

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Job Duties:

• Creating new patient accounts in appropriate systems.
• Schedules appointments for patients by phone and sends and assists patients with completing the welcome packet and registration forms.
• Schedules referrals within required time frames; able to triage all referrals for urgency and prioritize work
• Uses computerized systems to match physician/clinician availability with patients' s preferences in terms of date and time.
• Maintains thorough documentation, records, collections and completes chart prep promptly in preparation for consults.
• Keeps a professional and pleasant demeanor under stressful conditions while working with a wide range of patient personalities.
• Uses professional judgment in disclosing information obtained from clients and operated un practice and standard HIPAA guidelines.
• Follows established departmental policies, procedures, and objectives.

• High School Diploma or GED required
• A minimum of 2 years of Medical Secretary experience in the health care field is required.
• Knowledge and application of medical terminology is required.
• Previous experience with electronic medical record (EMR) systems required
• Exceptional customer service experience required.
• Exceptional attention to detail required