Facility Manager

Key PurposeThe Facility Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, and vendors. and facility resources.Success CriteriaDelivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts, leveraging innovation and best practice opportunities.Successful delivery of prioritized projects and programsIn partnership with internal and external stakeholders, understand upcoming priorities and linking project delivery to the needs of the businessDeployment of relevant projects following the global/local standards while having complete ownership of project rollout and completionDevelop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvementParticipate and embrace the development opportunitiesKey Areas of Collaboration and InfluenceCommunicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively, and participate in project groups and meetings as requiredAccount OrganizationRisk Management and ComplianceCustomer OrganizationLocal Excellence FunctionsExternal Partners and SuppliersAccount dedicated People & Culture, HSE, and FinancePromote the IFS model within the ISS communityTransfer best practiceUse the account to promote and further develop ISSIdeal Candidate Experience5+ years of facilities management experience, ideally in a supervisory roleBachelor’s degree in Facility Management or related field preferredStrong supervisory background desirable but not required, along with good customer service experienceStrong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)Excellent time management skills; able to organize and work independently; bilingual is a plusA valid driver’s license may be required for this role (depending on the account)Key AccountabilitiesEnsure delivery on contract promisesIdentify and leverage opportunities for improvement and best practices across the account, working from the global/local concept toolboxResponsibility for innovation at the account, including deploying own resources in relevant Corporate Garage activitiesPMO responsibility ensuring delivery on time, budget, and quality of prioritized projects and programs on the accountCollaborate with internal/external stakeholders to identify and roll out project supportEngage in a wide network of Account Excellence Managers to ensure a steady flow of best practice sharingConducts periodic internal review to ensure that compliance procedures are followedIncrease customer loyalty and satisfaction through service excellenceAdditional duties and responsibilities may be assigned as neededPhysical Demands & Work EnvironmentLong working hoursSitting at a computer for 50% of the timeWalking/Inspecting the site 50% of the timeMust be able to lift a minimum of 10 poundsMust be able to work under pressure and time deadlines during peak periodsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $150000.00 per year - $160000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. #J-18808-Ljbffr