Call Center Representative Job Openings (SAVANNAH, GA, USA)

Savannah, GA MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are hiring an experienced and customer-driven Call Center Representative to join our team in Savannah. This role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Manage high-volume inbound and outbound calls as a Call Center Representative in Savannah. Provide accurate, timely information on products, services, accounts, and billing. Resolve customer concerns and, when required, elevate complex cases. Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction. Accurately document all customer interactions in the CRM system. Follow call scripts, compliance requirements, and all call center procedures. Identify cross‑sell or upsell opportunities when appropriate. Maintain a professional, empathetic approach with every customer. Desired Qualifications High School Diploma / Grade 12 (required). 1–3 years of call center or customer service experience. Strong verbal and written communication skills. Ability to multitask and perform in a target‑driven environment. Basic computer skills and experience with CRM or call center tools. Flexibility to work shifts as needed. Preferred Qualifications Bilingual or multilingual abilities. Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya. Employment & Legal Requirements Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. (Does not apply in Canada) Compensation & Benefits Paid Time Off, including PTO and paid holidays. Incentives & Rewards – daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits – comprehensive medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days. Retirement Savings – available where applicable. Disability Insurance – short‑term coverage. Life Insurance – access to options. Supplemental Insurance – accident and critical illness. Career Growth – focus on internal promotions. Paid Training – learn new skills while earning. Fun, Engaging Work Environment – team‑oriented culture. Casual Dress Code – comfortable attire. Work Environment & Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects up to 40 pounds, and use other office equipment. Legal Statements & Diversity MCI maintains a work environment free from discrimination and is a diverse and inclusive employer. All employment decisions are based on merit and qualifications. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. Application Process Apply today by completing the full application on our company careers page. #J-18808-Ljbffr