Service Advisor

Job Description

Job Description

Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas. 

Excel Truck Group is seeking a 1st shift Service Advisor to join our Roanoke, VA team.

If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore! 

Some of the benefits to you: 

Industry leading pay: Base compensation range starts between $55,000-$75,000 annually, plus monthly performance bonus

Bonus opportunities – Earn additional monthly bonus opportunities! This includes a monthly shift differential bonus of $400, plus a monthly performance bonus.

Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.

Desirable schedule – 1st shift Monday-Friday weekday schedule.

Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed

Advancement – As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company

Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.

Family-owned – Get to know the owners of the company!  See how active they are within the organization and how much they care about their employees.

Key Responsibilities:

Provide administrative assistance supporting a high-volume Truck Service team.

Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO’s). Communicates promptly addresses and resolves customer concerns and service follow-up issues.

Build productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening.

Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle.

Maintain open communications with our technicians, management team and customers regarding job/repair status changes.

Follow up with customers to ensure they are satisfied with the service they received.

Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed.

May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers.

Support our Safety Culture and is committed to our Elite Support principles.

Perform all other related duties as assigned to support our dealership and our customer.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.