Strategic Communications Manager, Technical Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project - Manager, Technical Transformation on the project, you will:

• Develop and implement an integrated communications and program strategy aligned to leadership priorities and measurable outcomes.
• Create narrative architecture, key messages, and audience-specific communications for executive, government, legal, investigative, and interagency stakeholders.
• Advise senior leaders on stakeholder dynamics, reputational risks, crisis communications, and escalation decisions.
• Translate complex operational information into clear recommendations, executive briefings, performance reports, and management insights.
• Improve business processes, governance, operating rhythms, and reporting mechanisms across the broader team.
• Establish performance measures and monitor progress, risks, dependencies, and opportunities for continuous improvement.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

The Project talent model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.
Qualifications
Required :

• Bachelor's degree
• 6+ years of experience in strategic communications, program strategy, performance management, government operations, or a related field.
• 2+ years of experience advising senior executives or leaders in complex, high-consequence environments.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be eligible to obtain and maintain high risk public trust security clearance
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• 1+ years of experience deploying or developing communications feedback mechanisms
• 1+ years of experience in establishing narrative architecture, advising on reputational and operational risk, executive communications writing, supporting crisis communications, and public affairs.
• 1+ years of experience converting stakeholder, operational, media, and performance information into practical recommendations for communications planning and decision-making.
• 1+ years of experience with business process improvement, performance measurement, reporting frameworks, workload analysis, and management analysis.
• 1+ years of experience with homeland security, law enforcement, justice-sector, or broader government operating environments.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.