Operations Manager

Position Summary

This position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.

Essential Functions

• Develop operating plans for the assigned regional operation
• Serve as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.
• Set up schedules for drivers
• Recruit drivers/owner operators
• Engage with customers to drive growth and enhance relationships
• Resolve customer issues
• Ensure that the safety values of the organization are followed
• Assist, support and direct managers
• Manage, coach, discipline, and evaluate staff

• Bachelor degree in business or equivalent work experience
• Background in transportation
• Good people skills
• Ability to communicate effectively both verbally and written

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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