Laptop & Desktop Repair Technician

Job Description

Job Description

Vision Computers, Inc. has been providing computer sales, repair, and technical support services throughout Metro Atlanta since 1992. We are seeking an experienced technician to join our team in Norcross, Georgia.

This is primarily a hands-on bench technician position involving laptop and desktop repair, hardware diagnostics, operating system troubleshooting, data migration, and customer communication.

This is not an entry-level IT position. Applicants should have prior hands-on experience repairing laptop and desktop hardware.

Excellent communication skills are essential. Our technicians work directly with customers of all technical skill levels, including many older adults who may not be comfortable with technology. The ability to explain technical issues, repair recommendations, and solutions in a patient, professional, and easy-to-understand manner is a critical part of this position.

WHAT WE'RE LOOKING FOR

The ideal candidate will have hands-on experience repairing Windows laptops and desktops and be comfortable communicating directly with customers.

• Minimum 2 years of computer repair experience
• Experience replacing laptop screens, batteries, hinges, keyboards, SSDs, and RAM
• Strong Windows troubleshooting skills
• Excellent customer communication skills
• Ability to work independently and manage multiple repairs
• Apple Mac experience is a plus, but not required

RESPONSIBILITIES

• Diagnose and repair desktop and laptop computer hardware issues
• Disassemble and reassemble laptops for component replacement and repair
• Replace laptop screens, batteries, keyboards, cooling fans, charging ports, hinges, SSDs, RAM, and other internal components
• Troubleshoot motherboard, power, charging, overheating, and boot-related issues
• Diagnose and resolve Windows 10 and Windows 11 operating system issues
• Remove malware, viruses, and unwanted software
• Perform operating system installations, reloads, upgrades, and updates
• Transfer customer data between systems and storage devices
• Install and configure software applications, drivers, printers, and peripherals
• Troubleshoot wired and wireless network connectivity issues
• Document repair findings and maintain accurate service notes
• Explain repair findings, recommendations, and pricing to customers in a clear and understandable manner
• Contact customers regarding repair status updates, approvals, and recommendations
• Assist customers during equipment drop-off and pickup
• Occasionally perform onsite service calls at customer homes and businesses

REQUIRED QUALIFICATIONS

• Minimum 2 years of professional desktop and laptop repair experience
• Experience performing physical laptop disassembly and reassembly
• Experience replacing laptop screens, batteries, keyboards, hinges, SSDs, and RAM
• Strong Windows 10 and Windows 11 troubleshooting skills
• Experience diagnosing hardware failures and determining root cause
• Experience performing operating system installations, data transfers, and migrations
• Ability to work independently and manage multiple repairs simultaneously
• Excellent verbal and written communication skills
• Ability to explain technical concepts to non-technical customers
• Ability to communicate patiently and effectively with customers of all ages and technical skill levels
• Strong customer service and interpersonal skills
• High school diploma or equivalent
• Valid driver's license and reliable transportation

PREFERRED QUALIFICATIONS

• Experience diagnosing and repairing Apple Mac computers
• Experience with macOS installation, troubleshooting, and data migration
• Experience replacing MacBook batteries, keyboards, screens, and other internal components
• Experience supporting small business environments
• Experience with Microsoft 365
• Data recovery experience
• Server troubleshooting experience
• Soldering or board-level repair experience

WORK ENVIRONMENT

• Primarily bench repair work at our Norcross, GA location
• Occasional onsite service calls
• Combination of hardware repair, software troubleshooting, and customer communication
• Fast-paced environment with a wide variety of repair scenarios
• Work with both residential and small business customers

BENEFITS

• Health insurance
• Paid training

COMPENSATION

Compensation is based on experience, technical ability, and demonstrated repair skills.

Vision Computers is an equal opportunity employer. We are looking for dependable, customer-focused technicians who take pride in providing high-quality repair services and creating a positive experience for every customer.

Vision Computers, Inc. is a full-service technology company serving Metro Atlanta since 1992. We specialize in custom-built computers and servers, managed IT services, business technology solutions, networking, cybersecurity, and technology sales. Our technicians gain exposure to a wide range of technologies while working alongside an experienced team committed to technical excellence and exceptional customer service.

Company Description

Vision Computers, Inc. is a full-service technology company serving Metro Atlanta since 1992. We specialize in custom-built computers and servers, managed IT services, business technology solutions, networking, cybersecurity, and technology sales. Our technicians gain exposure to a wide range of technologies while working alongside an experienced team committed to technical excellence and exceptional customer service.