Lead Customer Success Manager

OverviewAll Covered - a Konica Minolta Division - is hiring for a Business Value Advisor!Reporting to the Customer Success Director (CSD), the Business Value Advisor is tasked with fostering successful business relationships while driving growth in Managed IT Services. This role is pivotal in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. Along with building partnerships with customer decision-makers to provide value and drive mutual success, a critical function of this role is to develop and maintain technology plans for each customer, ensuring that our services align with their strategic objectives. Responsibilities• Manage key account relationships with a focus on driving growth and expanding service offerings.• Conduct regular in-person meetings with customers to identify opportunities for growth and contribute to the development of technology plans, ensuring alignment with their evolving needs.• Serve as the primary liaison for customers regarding growth opportunities, qualifying leads from Customer Success, Engineering, or Service Delivery teams to drive additional revenue streams.• Continuously anticipate and assess customer needs based on industry trends and historical business activity to inform strategic decisions and technology solutions.• Foster effective communication and collaboration within internal teams to align customer objectives and growth opportunities.• Promote and facilitate digital transformation initiatives that align with customers' technological advancements and strategic goals, ensuring the seamless integration of our services.• Maintain accurate and up-to-date customer information in the CRM system, leveraging this data for strategic planning and decision-making.• Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.Governance: • Be accountable to promote opportunities to continually improve standards for hardware, software, and security in the customer’s environment, ensuring the effective and efficient use of technology in enabling a customer’s organization to achieve its goals. • Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.• Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer’s technical services and systems.Self-Management:• Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.• Work collaboratively with other team members from different disciplines and backgrounds. • Implement better and/or innovative ways to meet goals or overcome obstacles.• Help to maintain a high level of customer focus within the team.• Build expertise in key technical, functional and professional skills. • Keep management informed and involved as issues develop.Qualifications• Requires at least a bachelor’s degree, or its foreign equivalent, or equivalent combination of relevant education and experience. • 8+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.• Ability to undertake the above responsibilities.• A passion for Service Improvement in a Customer/Service Provider Relationship.• Strong ability in building strategic client relationships and achieving sales targets.• Strong business development, negotiation, and influencing skills.• Working knowledge of ITIL Service Lifecycle and IT Best Practices.• Deep understanding of business needs and the ability to discuss and plan for the integration of technology solutions.• Excellent organizational skills and strong ability to manage and prioritize tasks and time efficiently for yourself and others.• Excellent written and verbal communication skills.• Excellent customer facing/customer service skills.• Able to demonstrate a high degree of flexibility including shift and out-of-hours working.• Able to manage sensitive and sometimes confidential information.• Must be able to learn new concepts, applications, and technologies quickly.About UsThis posting reflects an existing vacancy that we are actively recruiting for.Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.About Konica MinoltaKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.Salaire- A titre indicatif Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.Mention d'utilisation de l'IA Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche. EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Déclaration sur l’égalité des chances : Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicablesSolutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.