Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily customer interactions and order management for a food and food processing operation in Syracuse, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and takes pride in delivering dependable service. The person in this role will handle order-related inquiries, coordinate with internal teams, and help maintain strong customer relationships through accurate follow-up and responsive support.

Responsibilities:
• Respond to inbound customer questions regarding order progress, product details, and general service needs with accuracy and professionalism.
• Enter new orders and update existing requests in company systems while following established service and documentation standards.
• Manage return requests and related records, ensuring each case is handled promptly and in accordance with departmental guidelines.
• Partner with the credit team to investigate disputed charges and support timely resolution of account concerns.
• Track scheduled customer call activity and maintain complete daily records of interactions and outcomes.
• Communicate recurring service issues, customer complaints, and process gaps to management to support continuous improvement.
• Build positive customer relationships by providing attentive follow-up and identifying opportunities to strengthen satisfaction and loyalty.
• Support sales growth by following up on potential opportunities, promoting relevant products when appropriate, and assisting with daily route settlement and load verification in coordination with distribution.
• Participate in training sessions, reconcile customer payment-related documentation, and address discrepancies before the end of the workday, including overtime when needed.• High school diploma or equivalent required; an associate degree is preferred.
• At least 2 years of experience in customer service, call center support, telemarketing, or a similar customer-facing role.
• Hands-on experience with order entry, inbound calls, and outbound customer communication.
• Proficiency with Microsoft Windows and standard Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills with close attention to detail and accuracy.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Flexibility to work Saturdays, some holidays, and schedules with varying start times and days off.