Front Desk Clerk

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Agent Full Time Clerical Brier Creek, Raleigh, NC, US Salary Range: $16.50 To $17.00 Hourly We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard & Residence Inn by Marriott , a dual brand hotel located in the Brier Creek area of Raleigh , is hiring for full-time and part-time Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. The persons hired for these positions will need flexibility to work 7am-3pm or 3pm-11pm ; weekday and weekend availability is required. Overview We are seeking dedicated and detail-oriented Front Desk Agents to join our team. This position plays a crucial role in ensuring a seamless guest experience during the night shift, providing exceptional customer service, and managing front desk operations. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests. Responsibilities Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression. Manage check-in and check-out processes efficiently while addressing any guest inquiries or concerns. Maintain accurate records of guest accounts and transactions, including billing and payments. Handle phone calls with professionalism, providing information about the hotel services and local attractions. Assist guests with reservations, changes, or cancellations as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Uphold hotel policies and procedures while ensuring compliance with safety regulations. Requirements Strong customer service skills with an emphasis on guest relations and satisfaction. Ability to work independently during shifts while managing multiple tasks effectively. Proficiency in hotel management software is advantageous but not mandatory; training will be provided. A positive attitude, attention to detail, and problem-solving skills are essential for success in this role. Availability to work flexible hours, including weekends and holidays as needed. Job Settings Successful candidates must be able to operate a computer and standard office equipment, accurately count and handle currency, perform basic arithmetic, communicate effectively with customers by phone, and remain calm and professional when addressing customer concerns. The position requires frequent walking and the ability to stand for the full duration of a shift. Fluency in English (speaking, listening, reading, and writing) is required, along with availability to work any hours or days of the week as needed to meet business demands.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status. #J-18808-Ljbffr Courtyard & Residence Inn - Raleigh/Brier Creek