Automotive Assistant Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off

Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Assistant Manager is responsible for performing all Center Manager function in the Managers absence and generally acting as second-in-command at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management
The center manager is responsible for the direct supervision of all employees of the center.
Center Operations

• Ensure proper execution of all activities in the service bays
• Print and monitor daily, weekly, and monthly sales and inventory reports ions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement