Bilingual Customer Service Representative

Job Description

Job Description

Job Title: Bilingual Customer Service Representative

Location: Racine, WI

Position Summary

We are seeking a professional and customer-focused Bilingual Customer Service Representative to join our team in Racine, Wisconsin. This position serves as a primary point of contact for customers and requires exceptional communication skills in both English and Spanish. The ideal candidate will be fluent in speaking, reading, and writing Spanish and English, with a passion for helping customers and delivering outstanding service.

Key Responsibilities

Provide exceptional customer service via phone, email, and in-person interactions in both English and Spanish.

Respond to customer inquiries regarding products, services, pricing, orders, and account information.

Process customer orders, returns, exchanges, and account updates accurately and efficiently.

Resolve customer concerns and complaints in a timely, professional manner.

Maintain accurate customer records in CRM and business management systems.

Translate communications, documents, and information as needed to support Spanish-speaking customers.

Collaborate with sales, operations, and other internal departments to ensure customer satisfaction.

Follow up with customers regarding order status, issue resolution, and account needs.

Meet or exceed customer service performance metrics and response time expectations.

Support continuous improvement initiatives to enhance the customer experience.

Required Qualifications

High school diploma or GED required.

Minimum of 1 year of customer service, administrative support, or call center experience.

Fluent in Spanish and English, including the ability to speak, read, and write professionally in both languages.

Strong verbal and written communication skills.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Experience using CRM, ERP, or customer management software.

Excellent organizational and multitasking abilities.

Strong problem-solving skills and attention to detail.

Ability to work effectively in a fast-paced team environment.

Preferred Qualifications

Previous experience supporting bilingual customer populations.

Experience in manufacturing, distribution, logistics, or industrial environments.

Order entry, account management, or inside sales support experience.

This is a Contract to Hire position based out of Racine, WI.

The pay range for this position is $20.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Racine,WI.

This position is anticipated to close on Sep 18, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.