Director, Operations

Job Description

Job Description

Position: Warehouse Supervisor - Line Haul

Department : 3PL Warehouse Operations

Company : Metropolitan Warehouse & Delivery

Location: Carneys Point, NJ 08069

Pay: $120k-$130k

Travel : Approximately 10%-15%, including travel to Metropolitan Perth Amboy, NJ facility and customer
locations if required.

Position Overview
Metropolitan's new Penns Grove / Carney's Point, New Jersey Distribution Center is a major East Coast
operation supporting multiple business segments, including 3PL warehousing, inbound receiving,
fulfillment, cross-dock, linehaul, returns, and integration with Metropolitan's final-mile delivery network.
The Director of Operations is responsible for the overall performance of the facility, including safety,
service, inventory accuracy, productivity, labor management, customer performance, financial results,
building standards, and continuous improvement.
As the leader of a new Metropolitan location, this position will play an important role in establishing the
operating culture, developing the leadership team, implementing Metropolitan standards and systems,
supporting customer onboarding, and scaling the operation as volume grows.
The Director will work closely with Operations, Customer Success, Business Transformation, Quality,
Safety, and other functional teams to ensure the facility delivers consistently against customer
commitments and Metropolitan operating standards.

Primary Responsibilities
Facility & Operational Leadership
- Provide overall leadership and accountability for warehouse operations within the Penns Grove /
Carney's Point Distribution Center.
- Strategically, manage the operation in accordance with Metropolitan policies, operating standards,
customer requirements, and company objectives.
- Lead a 24/7 operating environment, including multiple shifts and seven-day-per-week operations
as business requirements dictate.
- Establish and maintain a strong operating culture focused on safety, accountability, customer
service, quality, productivity, and continuous improvement.
- Ensure appropriate management coverage and escalation processes across all shifts.
- Maintain effective communication and coordination between warehouse, transportation, linehaul,
final-mile, customer service, and corporate functions.
- Ensure the facility is prepared to scale staffing, capacity, equipment, and processes as customer
volume increases.

New Facility Launch & Customer Onboarding
- Support the operational launch and stabilization of the new Penns Grove / Carney's Point facility.
- Build and develop the facility leadership structure and operating routines.
- Partner with cross-functional teams on new customer implementations, inventory transitions,
system setup, SOP development, testing, and go-live readiness.
- Ensure customer requirements are translated into clear operational processes and measurable
performance standards.
- Support facility layout, workflow, storage utilization, MHE requirements, labor planning, and
operational readiness.
- Lead post-launch stabilization and continuous improvement activities.

Customer Service & SLA Performance
- Maintain strong customer relationships by ensuring timely response, issue resolution, and
operational follow-through.
- Ensure execution against customer SLAs, contractual commitments, and Metropolitan service
standards.
- Participate in customer business reviews and operational discussions as required.
- Identify service risks and operational exceptions early and implement corrective action before they
negatively impact the customer.
- Partner with Customer Success and Account Management on root-cause analysis, corrective
actions, and customer improvement plans.

Inventory & Warehouse Execution
- Maintain high levels of inventory accuracy, location accuracy, barcode/scan compliance, receiving
accuracy, picking accuracy, and shipping accuracy.
- Ensure disciplined execution of receiving, putaway, storage, picking, staging, loading, returns, and
inventory control processes.
- Establish strong cycle-counting, inventory reconciliation, and root-cause processes.
- Ensure inventory discrepancies and operational exceptions are investigated and resolved promptly.
- Maintain warehouse organization, housekeeping, slotting, storage utilization, and dock discipline.
- Ensure proper handling and protection of furniture and other customer products throughout the
facility.

Labor & People Leadership
- Provide leadership and management oversight for all warehouse and applicable office personnel
within the Distribution Center.
- Ensure staffing levels and schedules align with forecasted volume, customer requirements,
productivity expectations, and financial targets.
- Optimize labor utilization while controlling overtime and temporary labor expense.
- Recruit, develop, coach, and retain a high-performing leadership and hourly workforce.
- Establish clear performance expectations and provide regular coaching and feedback.
- Ensure appropriate training and cross-training across operational functions.
- Maintain succession plans and leadership bench strength for critical roles.

- Partner with Human Resources to ensure employment practices comply with company policy and
applicable federal, state, and local requirements.

Productivity, Financial & Capacity Management
- Establish and maintain productivity standards
- Monitor labor productivity, cost per unit, cost per CFT, overtime, staffing, capacity utilization, and
other operational cost drivers.
- Manage the facility within established operating budgets and financial expectations.
- Identify opportunities to improve labor efficiency, storage utilization, dock utilization, throughput,
and overall operating cost.
- Ensure facility capacity is effectively managed across racked storage, bulk storage, staging, docks,
and other operating areas.
- Support volume forecasting and capacity planning to ensure adequate labor, space, equipment,
and resources.

KPI & Performance Management
- Establish disciplined daily, weekly, and monthly operating reviews.
- Produce, analyze, and act upon operational data, reports, and performance trends.
- Maintain clear ownership of corrective actions when performance falls below target.
- Use data to identify root causes, operational trends, and improvement opportunities.
- Ensure management teams understand performance expectations and have visibility to results.

Systems & Process Compliance
- Ensure consistent execution of Metropolitan Standard Operating Procedures throughout the
facility.
- Participate in the implementation, testing, training, and adoption of new or upgraded warehouse,
transportation, inventory, and reporting systems.
- Maintain a high level of WMS transaction and scan discipline.
- Ensure operational processes and system transactions accurately reflect the physical movement
and status of inventory.
- Identify opportunities to automate processes, improve data quality, and increase operational
visibility.

Continuous Improvement
- Identify and execute Lean and continuous improvement opportunities that eliminate waste, reduce
handling, improve flow, and increase productivity.
- Lead structured root-cause analysis and corrective action for recurring operational issues.
- Standardize successful processes across shifts and departments.
- Encourage employee participation in identifying safety, quality, service, and productivity
improvements.

Safety, Security & Facility Standards
- Maintain a strong safety culture and ensure compliance with applicable OSHA requirements and
Metropolitan safety policies.
- Identify and drive safety improvements throughout the Distribution Center.

- Ensure appropriate training and safe operation of forklifts, turret trucks, pallet jacks, dock
equipment, and other material handling equipment.
- Maintain standards for facility cleanliness, housekeeping, hygiene, security, emergency
preparedness, and access control.
- Ensure aisles, docks, exits, egress paths, storage areas, and work areas remain safe and compliant.
- Coordinate building maintenance and facility-related issues with the appropriate internal and
external partners.
- Ensure incidents, injuries, product damage, and safety concerns are investigated and corrective
actions are implemented.

Key Performance Indicators
Performance will be measured across key operational areas, including:
- Customer SLA attainment
- On-time receiving and dock-to-stock performance
- Order processing and fulfillment performance
- Inventory accuracy
- Receiving, picking, shipping, and scan accuracy
- Product damage and warehouse claims
- Labor productivity and utilization
- Overtime and temporary labor management
- Operating cost performance
- Storage and facility capacity utilization
- Dock and throughput performance
- Safety incidents and corrective action closure
- Employee turnover, attendance, and training completion
- Customer escalations and issue resolution
- SOP and process compliance
- Continuous improvement and cost-saving initiatives
- Facility financial performance versus budget

Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or related field
preferred.
- Minimum 7 years of progressive operations experience in a high-volume warehouse, distribution,
fulfillment, or logistics environment preferred.
- Minimum 5 years of leadership experience, including responsibility for managers, supervisors, and
hourly employees.
- Experience managing a large, multi-shift distribution operation strongly preferred.
- Experience with 3PL warehousing, furniture, big-and-bulky products, home furnishings, or final-mile logistics preferred.
- Experience opening, expanding, relocating, or stabilizing a distribution center is highly desirable.
- Demonstrated ability to manage customer SLAs, KPIs, productivity standards, budgets, and financial
targets.
- Strong understanding of warehouse management systems and inventory control processes.
- Strong knowledge of receiving, putaway, storage, picking, shipping, cross-dock, returns, and
inventory management.
- Working knowledge of OSHA requirements and warehouse safety practices.
- Working knowledge of warehouse material handling equipment and MHE safety requirements.
- Working knowledge of applicable federal, state, and local employment requirements.
- Strong analytical and problem-solving skills with the ability to use operational data to identify root
causes and drive action.
- High proficiency with Microsoft Office, particularly Excel.
- Experience implementing organizational and process change within a distribution environment.
- Strong leadership, communication, coaching, and employee-development skills.
- Ability to manage multiple priorities in a fast-paced, high-growth environment.
- Ability and availability to work irregular or extended hours, including nights, weekends, and
holidays, as operational needs require.

Leadership Profile
The successful candidate will be a visible, hands-on operations leader who can move comfortably
between the warehouse floor, customer discussions, performance data, and strategic planning. This
individual must be able to establish accountability, develop people, solve problems quickly, and build
scalable processes while maintaining a strong focus on safety and the customer experience.
Because this is a new and strategically important Metropolitan facility, the Director will be expected not
only to run warehouse operation, but also to build and continuously improve it as the business grows.