Customer Service Representative

We're Farm Fresh To You, an organic and family-owned farm revolutionizing the food system by delivering boxes of produce and artisanal products directly to your door. Our mission is to bridge the gap between grower and consumer - we believe strongly in knowing your farmer and having the ability to track your food's path from vine to plate. It is our mission to empower healthy eating and nourish communities with our beyond organic philosophy - a philosophy that prides itself on both environmental and economically sustainable practices.

Be part of a rapidly growing company that stands behind you 100% and truly believes in our mission to provide fresh, organic fruits and vegetables to families in your area. We pride ourselves on almost 45 years of feeding our local community while reducing our carbon footprint. Are you passionate about environmental justice? Nutrition? Farm equity? A transparent food system? If so, we hope to hear from you!

Job Summary:

We are seeking a dynamic and customer-focused Customer Service Sales Representative to join our team. The ideal candidate will have a passion for helping customers, and building long-term relationships. You will be the first point of contact for customers, assisting with product inquiries, resolving concerns, and offering relevant products and services to meet their needs. Our customer service department is open 5 days a week, 8:00am through 5:00pm. Hours may vary.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, and chats in both Spanish and English

- Provide product/service information, resolve issues, and ensure customer satisfaction

- Identify customer needs and recommend appropriate products or services

- Maintain accurate records of customer interactions and transactions in the CRM system

- Collaborate with internal teams to resolve customer issues efficiently

- Stay up-to-date with product knowledge, promotions, and company policies

Qualifications:

- High school diploma or equivalent (Associate's or Bachelor's degree preferred)

- 1+ years of experience in customer service and/or call center

- Strong communication, problem-solving, and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Proficient with computers and CRM software

Preferred Skills:

- Experience in a call center or similar environment

- Experience in Food and Agriculture, Health, Wellness or Nutrition

- Positive attitude and team player

- Upsell and cross-sell products to meet or exceed sales targets

- Closing deals effectively

- Confidence in presenting products/services

- Handling objections professionally

Benefits:

- Health, dental, and vision insurance

- 401K with company match

- Professional development and training opportunities

- Base pay plus commission

- 40% Employee Discount

- Life Insurance

- Heath Savings Account (HSA) and Flex Spending Account (FSA)

Work Location: In person