Associate III or Senior Associate - Billing

Join Our Purpose-Driven TeamBe a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.*This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire*Typical duties include but are not limited to:Maintain direct bill receivables and correspond with business associates on open receivablesResearch and respond to customer inquiries via phone or emailIdentify and resolve policy and billing issuesAnalyze and interpret various accounting journals, policies, and proceduresPrepare Journal EntriesPerform SOX compliance dutiesOther duties as assigned by Supervisor(s)Qualifications / Experience:Keyboard 35+ wpmBasic proficiency of MS Office applications (i.e. Word, Excel, Outlook, Adobe Acrobat)Excellent oral and written communication skills with strong relationship building skills necessary to service customers.An effective communicator who has strong relationship building skills necessary to service internal/external customersCustomer service skills - professional telephone etiquette, empathetic communicator, problem solving and analytical abilitiesTeam player and good work ethicsAble to adapt to changing circumstancesPerforms well under pressure of deadlines and completes assigned tasks in a prompt and reliable mannerAble to manage high volume of work in a multi-task environmentStrong critical thinking and problem-solving skillsAssociate III (along with the above qualifications):High school diploma2 years general office experienceSenior Associate (along with the above qualifications):2 year college degree or equivalent work experience3 years general office experiencePreferred Qualifications:Accounts receivable, collections and/or insurance experienceGuidewire Billing Center experienceSpecial Circumstances:May require periodic overtimeSalary:$39,000 to $55,800 annuallySalary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base.We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!EEO Statement:Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.