PTP Stakeholder Support Lead - Procure-to-Pay Operations

Job Description

Job Description

Description:

On-site 5 days/week in either Nashville, TN or New York, NY

 

Our client seeks an executive-level PTP Stakeholder Support Lead to stabilize and elevate the internal-facing support function for global Procure-to-Pay operations during significant operational change, including an ERP migration to Oracle Fusion. The leader will manage intake, triage, routing, resolution, and closure of internal stakeholder inquiries across invoices, payments, vendor setup, and policy, while establishing SLAs, driving root cause analysis, and advancing automation and AI-enabled service delivery. The role will partner across Invoicing, Disbursements, Procurement, and Supplier Onboarding, design reporting and dashboards, and lead a distributed team with on-site presence and occasional travel.

 

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

 

Rate: $75.00 to $80.00/hr. w2

Responsibilities:

• Oversee end-to-end PTP Stakeholder Support including intake, triage, routing, resolution, and closure for invoice, payment, vendor setup, and policy inquiries.
• Establish and enforce SLAs and a structured escalation framework across business units and geographies.
• Serve as primary point of escalation for unresolved or high-priority inquiries and partner with Invoicing, Disbursements, Procurement, and Supplier Onboarding to close process gaps.
• Act as SME for Oracle Fusion ERP migration, ensuring team readiness, communication, FAQs, and hypercare support.
• Manage volume spikes during cutover and stabilization, including temporary resourcing and prioritization.
• Capture and analyze inquiry trends to inform stabilization priorities and continuous improvement.
• Lead structured root cause analysis and drive permanent fixes with cross-functional teams.
• Build and maintain a knowledge base to improve first-contact resolution and reduce repeats.
• Define and monitor KPIs, and deliver executive dashboards and reporting.
• Lead, mentor, and develop a globally distributed support team with clear performance standards, training, SOPs, and scripts.

Experience Requirements:

• 10+ years of AP/PTP experience with 4+ years in Director or VP-level leadership.
• Expertise across the AP/PTP lifecycle including invoicing, payments, and vendor management.
• Familiarity with Oracle Fusion AP modules.
• Experience building or leading a service desk or inquiry management function in finance or shared services.
• Strength in root cause analysis, problem solving, and translating trends into improvements.
• Proven leadership of large, globally distributed teams in change-intensive environments.
• Executive stakeholder management and communication skills.
• Hands-on experience with ticketing systems such as ServiceNow.
• Experience with AI-enabled support tooling for triage, routing, or knowledge assistance.
• Preferred: ERP migration support experience, SOX knowledge for PTP controls, media or large enterprise background, and global shared services exposure.

Education Requirements:

• Bachelor's degree in Business, Finance, Accounting, or a related field.

Recruitment Transparency Notice

 

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening  and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( View email address on us.fitly.work , View phone number on us.fitly.work) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact View email address on us.fitly.work.

 

About Eliassen Group:

 

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

 

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

 

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