Account Operations Specialist II (Manheim)

Account Operations Specialist II Company: Cox Automotive Job Family: Vehicle Operations Position type: Individual Contributor The hourly base pay rate is $20.10 - $30.10 per hour, varying by location and candidate experience. Additional compensation may include commission or incentive programs. Job Description Primary point of contact for resolving client issues for accounts from simple to complex. Provide exceptional customer service by promptly addressing inquiries related to vehicle condition and discrepancies. Coordinate sale vehicle run processes and maintain direct communication with auction departments to ensure timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles to ensure standards and quality, and complete estimates for reconditioning services to improve vehicle value. Conduct condition report and imaging audits to reduce risk of policy loss and goodwill expenses. Educate and act as liaison for clients on auction processes and recommend or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization, professionalism, and assist in resolving client issues promptly. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per Client SLA guidelines. Use computer software including Microsoft Office and internal business platforms. Follow all safety and health procedures and participate in Safety Excellence activities. Perform any other duties assigned. Qualifications Minimum: High School Diploma or GED and 3 years of experience in a related field. Alternative: Any level degree or certification beyond HS diploma with 5 years of experience in a related field. Safe drivers needed; valid driver's license required. Ability to build strong business relationships. Problem solving and de‑escalation skills. Strong organizational skills and ability to handle multiple tasks simultaneously. Excellent verbal and written communication. Self‑starter with ability to work with minimal supervision. Preferred: Prior experience in vehicle reconditioning or general auto‑body knowledge. Preferred: Ability to operate vehicles with standard and automatic transmission. Preferred: Bachelor’s degree in a related discipline. Preferred: Strong knowledge of Salesforce, AS400, Workbench and Excel. Drug Testing Clear a pre‑employment drug test. The role does not require a marijuana drug test. Cox is a drug‑free workplace and prohibits unlawful possession, use, and intoxication during work hours, on company property, or in company vehicles. Benefits Minimum sixteen hours of paid time off every month. Seven paid holidays per calendar year. Additional paid time off for bereavement, voting, jury duty, volunteer, military, and parental leave. Health care insurance (medical, dental, vision), retirement plan (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). About Us Cox Automotive transforms the way the world buys, owns, sells, and uses cars through iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim. Employees enjoy a people‑centered atmosphere and cutting‑edge technology. Equal Employment Opportunity Cox is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion or creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, citizenship, or any other protected characteristic. Cox provides reasonable accommodations when requested unless undue hardship occurs. Work Authorization Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in the future. #J-18808-Ljbffr Cox