Senior Systems Administrator

Job Description

Job Description

Senior IT Infrastructure & Operations Engineer

The Opportunity

We are seeking a hands-on Senior IT Infrastructure & Operations Engineer to support reliable, secure, and scalable technology services across its subsidiaries and locations. This position combines enterprise systems administration, network operations, identity and access management, and infrastructure security. The engineer will resolve complex operational issues, support infrastructure improvements, and collaborate with Service Desk, Cybersecurity, GRC, business stakeholders, and corporate IT leadership.

What You Will Do

• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Microsoft Entra ID, and hybrid identity services.
• Support enterprise networking, including switching, routing, wireless, VLANs, WAN connectivity, VPNs, firewalls, and network performance and security monitoring.
• Manage virtualization environments, including VMware and/or Hyper-V, virtual machine provisioning, capacity, maintenance, and operational health; support physical data center infrastructure.
• Oversee identity and access operations, including onboarding/offboarding, authentication issues, security groups, permissions, MFA, and approved access changes.
• Coordinate server and endpoint patching, vulnerability remediation, system hardening, security monitoring, and incident response with Cybersecurity and other technical teams.
• Analyze logs, events, and SIEM/endpoint security alerts to identify operational or security issues requiring action.
• Support backups, recovery, disaster recovery readiness, and infrastructure availability across multiple sites.
• Act as an escalation resource for Service Desk teams; troubleshoot complex incidents, improve ticket documentation, and ensure appropriate routing and follow-through.
• Partner with GRC and business owners on user access reviews, audit evidence, configuration validation, and remediation tracking.
• Plan and execute infrastructure upgrades, implementations, testing, and cross-site projects; maintain accurate technical procedures and documentation.
• Collaborate with internal teams and vendors; communicate technical risks, priorities, and status to technical and nontechnical stakeholders.
• Participate in limited on-call or after-hours support for critical incidents and scheduled maintenance; travel periodically to company locations as needed.

Required Qualifications

• At least 5 years of hands-on experience in enterprise systems, network, or infrastructure administration.
• Strong experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365; working knowledge of Entra ID and hybrid identity.

• Practical knowledge of enterprise networking, including TCP/IP, switching, routing, wireless, VPNs, and firewalls.
• Experience supporting virtualization, infrastructure monitoring, patching, troubleshooting, and security remediation.
• Understanding of identity and access management, endpoint protection, least privilege, authentication, and security controls.
• Ability to independently diagnose complex technical issues, prioritize work, document resolutions, and collaborate across multiple locations.
• Clear communication skills and the ability to work effectively with Service Desk, IT infrastructure, Cybersecurity, GRC, and business teams.

Preferred Qualifications

• Experience with Fortinet, Cisco, and Aruba networking or wireless technologies.
• Experience with VMware, Hyper-V, enterprise backup and recovery, and physical data center operations.
• Familiarity with Splunk or other SIEM tools, CrowdStrike or other EDR tools, and vulnerability management platforms such as Qualys.
• PowerShell scripting and automation experience; endpoint management, software deployment, or mobile device management experience.
• Experience supporting audits, user access reviews, PCI-related controls, penetration testing, or multi-site enterprise environments.
• Bachelor’s degree in an IT-related discipline or equivalent combination of education, training, and experience; relevant Microsoft, Cisco, Fortinet, CompTIA Network+, or Security+ certifications.

Work Environment & Schedule

This is an individual-contributor role supporting multiple business locations. Depending on the assigned facility, work may involve data center or manufacturing environments and require appropriate safety practices or personal protective equipment. Specific work location, travel expectations, compensation, and benefits will be confirmed for the final posting.

Standard Business Hours Monday-Friday with Hybrid options

For more information about us please visit: 

*Rio Grande is a Metal Free environment within our operations areas. 

At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico. Our culture is guided by our 3R principles: Respect, Responsibility, and Results. We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous

learning, and making meaningful impacts every day. Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life balance, clear expectations, and a supportive environment, including quality benefits,

robust wellness resources, and an onsite fitness facility. Through our employee recognition and community involvement, we celebrate individuality, foster belonging, and ensure every voice is valued.

A career at Rio Grande offers more than a job. You’ll join a work place where your

contributions matter and your growth is supported. Your work will help shape the future of

the company and support our customers and industry.

Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.

The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:

• Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
• 401(k) matching program
• Paid time-off benefits, plus an additional seven paid holidays
• Paid life insurance and optional additional life insurance
• Long-term and short-term disability
• Flexible spending account
• Pet insurance
• Tuition reimbursement
• On-site gym and company wellness program
• Bereavement leave
• Employee discounts at Rio Grande
• Local and national discounts on various travel and entertainment
• Competitive compensation, including an opportunity to share in the profits

Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.

The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.

Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.