Chief Operating Officer

Description

About Us
The Arizona Alliance of Community Health Centers (the Alliance) is the Primary Care Association (PCA) for Arizona. We're a nonprofit member organization that represents Community Health Centers (CHCs); Arizona's largest primary care network. CHCs deliver healthcare services that meet the needs of their communities, connecting people to quality care that gives everyone an equal opportunity to thrive. We facilitate that vital work by providing CHCs with training, technical assistance, programmatic support, and advocacy.

Why You Should Join Us
Here at the Alliance, we believe that our greatest asset in achieving our goals is providing our employees with the support, leadership, and resources they need to do their best work. We believe in work-life balance and the restorative power of rest, so we offer 12 paid holidays, 1 paid day off during birth month, 6 days of sick pay, 3 personal days, and 10 days of vacation pay per year. Vacation accrual increases by 5 days at the first, fifth, and eleventh-year anniversary date.

Job Purpose and Basic Function

The Chief Operating Officer serves as a member of AACHC's Executive Leadership Team (ELT), providing leadership for AACHC's operations, programs, strategic planning, health center development, and grants administration.


Description of Primary Responsibilities and Duties

Responsible for executive oversight of AACHC's Programs.

• Provides supervision to the Sr. Director of Programs.
• Oversees the implementation of the work plans associated with AACHC Programs, including but not limited to the Health Center Controlled Network (HCCN), population health, and outreach and enrollment, ensuring full compliance with grant requirements for each program.
• Oversees the development of new programs focused on needs of health centers, as indicated by health center assessments, participant feedback, and analysis of data.
• Engages with external partners both locally and nationally to identify opportunities to maximize the impact of AACHC's programs.
• Oversees the development of all programs and ensures activities are aligned with grant deliverables and health center needs.

Responsible for oversight of Alliance's grants department.

• Provides direct supervision to the Director of Grants and provides guidance and support to assure continued growth and diversification of AACHC funding.
• Oversees grants department performance metrics and reporting on the return on investment for grant activities.
• Works closely with the Chief Financial Officer to understand financial and operational implications for new business endeavors and ensure that new programs and initiatives can operate efficiently and within budget constraints.
• In collaboration with Finance, Human Resources, Grants,, develops position strategies and planning, including new position costing and allocation determinations. Addresses the start, end, or changes to grants and their programmatic and staffing implications.
• Oversees provision of technical assistance to organizations applying for and recipients of Section 330 funding, including trainings, seminars, and programs to provide information regarding health center program requirements, goals, and objectives.

Supports Alliance and health center success by fostering strong relationships with health center leaders and community partners.

• Assists Chief Executive Officer in meeting AACHC commitments and objectives. Works with a variety of partners to develop relationships. Represents the organization in a variety of settings both in conjunction with the CEO and when the CEO is not available.
• Builds and supports effective collegial relationships with applicable internal and external stakeholders and organizations, ensuring a high level of collaboration to develop partnerships, coordinate activities, review work, exchange information, and/or resolve problems.
• Promotes and models positive relationships among various partners and staff.

Oversight of all AACHC facilities and operations.

• Provides direct supervision to the Director of Operations.
• Oversees management of administrative services agreement with The Arizona Partnership for Immunization (TAPI), resulting in a positive and productive working relationship.
• Oversees the Director of Operations in managing the physical office space and associated vendors, including organization's managed service provider. Provides recommendations and support for the improvement of IT infrastructure, and for new initiatives such as data warehousing.
• Oversees development, implementation, and ongoing oversight of any operations-related plans for the organization.
• In collaboration with the Director of Operations, serves as AACHC staff lead for health center COO Professional Networking Committee, engaging with participants and ensuring PNC content aligns with health center COO needs and interests.
• Oversees the organization's corporate compliance and risk management program.

Leads the development and operationalization of organization's strategic plan.

• Leads the development of the organizational strategic planning process, including the evaluation of methodology for conducting the strategic planning, overseeing implementation of the plan, and gathering data to monitor and report on the plan to senior leadership and the board of directors.
• In collaboration with senior leadership, responsible for creating the framework for organizational work plan to support the strategic plan and for developing, implementing, and maintaining mechanisms to track and report on progress at routine intervals.
• Provides guidance, feedback, and recommendations for senior management on operationalizing strategic plan goals and objectives within their area of purview.
• Develops and operationalizes departmental goals and objectives based on strategic plan and current organizational operating needs.
• Leads cross-departmental efforts to ensure alignment of activities, such as Professional Networking Committees, and approaches to support growth of the Alliance as well as health center growth.

Responsible for oversight of all business development activities including contracts and business agreements, strategic partnerships, group purchasing, and shared services.

• Serves as the primary contact with members and strategic partners for business development activities, engaging directly with members to better understand needs.
• Researches and identifies business opportunities aligned with AACHC's organizational strategy with members or external partners.
• Leads Alliance efforts to obtain new business agreements with members and other entities as appropriate. Establishes shared services and group purchasing opportunities in alignment with health center needs.
• Works closely with the Finance Department to understand financial implications for new business endeavors and ensures that new programs and initiatives are able to operate efficiently and within budget constraints.
• Creates work plans for each opportunity including specific deliverables, potential markets, pro-forma budgets, and staffing considerations.
• Develops and maintains internal processes for developing and managing contracts and provides support and guidance to Alliance staff regarding contract development, compliance, and management.

Provides overall management and direction to departmental staff.

• Oversees the development and maintenance of the departmental budget; monitors ongoing budgetary compliance and addresses problems as needed.
• Delegates departmental duties and responsibilities to management; participates in high priority special projects and activities.
• Represents the department at all senior management meetings.
• Prepares departmental company policies and procedures and conveys all senior management communications and directives.
• Monitors departmental performance using company performance standards and addresses issues as needed.
• Prepares and conducts performance appraisals for immediate staff.
• Conducts hiring, disciplinary, and termination procedures.

Participates as an active and engaged member of AACHC's executive leadership team.

• Actively participates as a member of the executive leadership team of the organization, contributing to organization-wide decision making and implementation of initiatives.
• Attends all major organizational functions and meetings including all board of director meetings, all-staff meetings, retreats, celebrations, annual conference, and the board retreat. Attendance is required to be in person unless indicated otherwise by the CEO.
• Attends at least one NACHC (or similar) conference per year to ensure they remain current on issues impacting health centers nationally and connect with peers and resources for ongoing health center support.
• Is visible in both the office and community and represents AACHC at all events in a way that demonstrates the values of AACHC, practicing a high level of professionalism, engagement, and enthusiasm.
• Strives to always demonstrate AACHC's core values of purpose, integrity, collaboration, and humility.

Requirements

General Development

1. Possesses the equivalent of extensive formal training in public health administration, including an understanding of the application of the theory and practices of the profession to the operations of the organization, usually in the form of a major in public health as part of a master's degree (or other applicable extended training program).
2. Possesses an in-depth understanding of public health, health center, and/or primary care association operations, typically not acquired in less than 5 years of similar work experience.

Licenses & Certifications

1. Possesses the ability to obtain reliable transportation for the purpose of travelling to work-related events and meetings, which can be expected to occur at a rate of 20% for this position.

Knowledge, Skills & Abilities

• Possesses advanced leadership skills, demonstrated by the ability to coach and develop other leaders through both direct supervision and engagement in active mentorship.
• Able to perform calculations in a spreadsheet program such as Microsoft Excel, with the correct usage of formulas.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Demonstrates advanced project management skills by developing and managing projects using appropriate software, facilitating project team meetings, and reporting on project metrics.
• Prepares more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Has knowledge of community-based primary health care systems and the needs of medically underserved populations.
• Advanced ability to develop and apply effective working relationships with a variety of individuals to gain support and interest in program objectives
• Has demonstratable knowledge of a variety of federal, state, and local resources, programs and services involved with collaborative initiatives related to under-served communities.
• Possesses advanced facilitation and public speaking skills which convey authority and a high level of competence regarding community and public health.
• Has advanced problem solving skills and can independently manage multiple competing priorities across different programs.
• Is knowledgeable in data analysis and can create complex reports using various tools and dissemination methods.
• Ability to work on multiple complex tasks against deadlines and shifting priorities. Comfort in dealing with uncertainty, ambiguity, and change.
• Advanced ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, resulting in self-management and completion of all responsibilities and deliverables.
• Superior writing skills. Able to develop contracts and create communications for external partners and stakeholders without any oversight or support.
• Strong analytical skills and attention to detail. Is able to review and disseminate information from complex documents such as laws or regulations.
• Strong business acumen, including data analysis, business operations, and budget oversight within the non-profit health and human services industry (preferably within a Community Health Center, Primary Care Association, Health Center Controlled Network, or National Training and Technical Assistance Partner).
• Knowledge and experience in overseeing Information Technology resources.
• Ability to identify the practical implications of technologies and to relate system capabilities to business and program goals.
• Ability to anticipate and independently provide solutions for complex problems and issues, recommending upgrades, enhancements, priorities and strategic directions, technology or otherwise, based on independent research, consultation and analysis.
• Is able to provide guidance and training regarding policy development and implementation based on extensive experience managing, developing, and advising on corporate policies and procedures.
• Experience advising on complex business and personnel issues and developing strategies to mitigate risk including the use of assessments, investigations, and coordination with legal counsel.
• Understanding of HIPAA regulations and other relevant privacy and security standards.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Telecommuting and Travel

This position is required to be on-site at least three days per working week.


Some travel may be required to community health centers via vehicle or conferences via air travel.

Physical Demands

AACHC is committed to creating a safe and inclusive work environment and will provide reasonable accommodations as necessary to perform the essential functions of the position. Work is performed in a climate-controlled office setting with extended periods of stationary work and frequent use of office technology requiring the ability to perform tasks using a computer, printer, and telephone. The employee is required to communicate information and ideas so others will understand. They must be able to exchange accurate information and interpret directions in a timely and correct manner. The employee is required to move about inside the office to access file cabinets, office machinery, and meeting spaces, and may occasionally need to travel outside of the office for business related meetings and functions.