Desktop Support Technician

This role is 100% onsite. The Desktop Support Technician provides in‑person assistance to in‑house teams and responds to help‑desk tickets. The position works with vendor support contacts to resolve technical issues with desktop computing equipment and software, ensuring seamless integration of desktops with diverse systems such as validation, file, email, conferencing, application, and administrative servers. Responsibilities include building and configuring new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts), troubleshooting basic network, software, and printing issues, imaging computers, encrypting hard drives, deploying new or re‑imaged computers, and providing on‑site computer/tablet/peripheral technical support. The technician identifies and escalates urgent issues, notifies the primary HIT Deskside team, prepares activity reports, and redirects non‑deskside problems to the appropriate project team resource. Phone support is not the sole focus; all tasks are performed on site. The project is time‑limited due to federal grant funding expiration. Required Skills Professional work experience providing hands‑on/deskside PC/Laptop/Tablet support – 5+ years Professional work experience supporting and troubleshooting PCs running Windows 10 and 11 – 5+ years Professional work experience troubleshooting Dell PC hardware issues – 5+ years Professional work experience supporting troubleshooting PC peripheral devices – 5+ years Professional work experience with the latest Microsoft Office Suite – 5+ years Professional work experience imaging computers and physically setting up computers/monitors such as SCCM – 5+ years Professional work experience using remote assistance tools such as Quick Assist or GoToAssist – 5+ years Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) – 5+ years Possesses user‑friendly customer service skills – 5+ years Nice to Have Skills Experience with Absolute Computrace – 5+ years Experience with hard drive encryption tools such as Bitlocker – 5+ years #J-18808-Ljbffr