Guest Services Agent

Property Description Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture-making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment. Overview Are you a friendly, outgoing, and service-driven individual with a passion for creating memorable guest experiences? Join Parrot Key Hotel & Villas as a Guest Services Agent and become the welcoming face of our tropical island oasis. Located along the waterfront in beautiful Key West, Parrot Key offers spacious accommodations surrounded by lush landscaping and delivers an authentic island experience for every guest. As a Guest Services Agent, you will play a vital role in creating exceptional first impressions and ensuring each guest feels welcomed, valued, and cared for throughout their stay. If you thrive in a fast-paced hospitality environment and enjoy building genuine guest connections, we invite you to join our team and help create unforgettable experiences in paradise. Qualifications Previous customer service experience required; hotel or hospitality experience preferred Excellent communication and interpersonal skills with a professional and welcoming demeanor Previous cash handling experience required Strong problem-solving skills and ability to remain calm under pressure Proficiency with computer systems and experience with hotel property management systems preferred Strong organizational skills with the ability to multitask in a fast-paced environment Flexible availability including mornings, evenings, weekends, and holidays High School diploma or equivalent required Ability to stand for extended periods and perform duties in an active front desk environment Bilingual abilities are a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.