Patient Registration Representative

Patient Registration Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $26.31 - $33.05/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Required

• High School Graduate General Studies and Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles., upon hire or
• High School GED General Studies and Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles., upon hire or
• Other Applicable education and/or training can be used to balance a lack of experience., upon hire and

Preferred

• Two (2) years experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles.

Founded in 1912, Dignity Health - St. John's Regional Medical Center is a 265-bed, acute care, nonprofit hospital located in Oxnard, California. Serving over 85,000 patients annually, the hospital offers a full complement of services including emergency, heart, orthopedic, and cancer care. Additionally, St. John's Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and was named one of America's 100 Best Hospitals by Healthgrades in 2026.