Deputy General Counsel

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. We're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, thrive on collaboration, and are all about using your talent for good — Care.com is the place for you.

What You'll Do:
As the VP, Deputy General Counsel, you will be a pivotal leader and strategic partner to the executive team, overseeing the legal frameworks for our consumer marketplace and compliance program. This role requires a sophisticated legal expert capable of building proactive compliance systems for product and marketing teams.

The ideal candidate will transform the legal function from a gatekeeper into an accelerator, leveraging legal technology and AI to empower our business teams. You will be the primary legal architect for our consumer facing platform’s compliance, trust and safety protocols, and privacy standards.

• Product Compliance: Serve as the lead legal advisor to Product teams throughout the development lifecycle, providing guidance on user flows, payment systems, and rating mechanisms.
• Marketing Compliance: Design and implement "self-help" toolkits, playbooks, and decision trees that empower marketing teams to handle routine compliance independently, including strategy for automating lower-level legal approvals and compliance checks (e.g., marketing copy review, claim verification) through the implementation of AI and legal-tech tools.
• Drafting & Governance: Lead the drafting and maintenance of Terms of Service (ToS), Privacy Policies, and EULAs for our consumer-facing products, ensuring they are legally robust yet accessible. Review contracts related to the consumer product (marketing and strategic partnership agreements).
• Data Privacy: Sufficient familiarity with domestic and global privacy laws (CCPA/CPRA, GDPR) to issue spot and ensure "Privacy by Design" is integrated into all consumer platform features.
• Trust & Safety Partnership: Partner closely with the Trust & Safety team to develop and refine protocols for incident response, background checks, and platform integrity.
  

Qualifications:

• Legal Expertise: J.D. from an accredited law school and active membership in at least one U.S. state bar.
• Professional Experience: 10+ years of legal practice, including significant in-house experience at a technology or gig-economy platform.
• Dual-Competency: Proven track record of managing outside counsel on complex litigation while providing proactive product and marketing counseling.
• Marketplace Experience: Deep familiarity with issues typical to gig platforms including worker classification, Section 230, FCRA regulations, safety and consumer disputes.
• Writing Skills: Exceptional ability to draft consumer-facing Terms of Use and policies for complex, multi-sided marketplaces as well as responses to escalated customer disputes.
• Business Enablement: A mindset focused on "enabling" the business through education and systems-thinking rather than just spotting risks.
• Executive Presence: Ability to communicate complex legal risks and technological opportunities clearly to the C-Suite and Board.

Preferred Skills & Experience

• Ability to manage outside counsel on litigation and other escalated matters
• Ability to manage and develop junior attorneys and paralegals