Customer Service Representative

Customer Service Representative

Albany, NY 100% onsite 6 months, goal is to convert to full time Pay: $22 per hour

Not interested in candidates with only data entry experience. Will consider new grads with little experience who are looking to get their foot in the door. Expected Conversion Salary required on resume to be considered. Responsible for fulfilling client estimates and orders for various corporate documents retrievals and filings. This position requires the individual to work with other team members to successfully complete all project requests in a timely, accurate and efficient manner. Must have excellent organizational and time-management skills, meticulous attention to detail, and professional levels of customer service and communication.

Essential Functions:

• Provide direct support to and collaboration with other RASi corporate team members.
• Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email.
• Efficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.
• Responsible for obtaining certificates of status with both the state and/or revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
• Any other duties of similar or lesser nature as required.

Competencies, Skills and Abilities:

• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.
• Able to be self-directed and work efficiently with minimal supervision.
• Excellent attendance and punctuality.
• Strong critical thinking and problem-solving skills are required.
• Able to work in a fast-paced, high-energy environment.
• Ensure superior customer service is always provided and maintain a high level of professionalism.
• Knowledge of general corporate services and/or willingness to learn.

Axelon Services Corporation