Site Leader

Site Leader

Wayfair is one of the world's largest destinations for the home, transforming how people shop for their homes by delivering perfect orders, cost efficiency, and exceptional customer experiences at scale. Our logistics network is at the heart of this mission, and the City of Industry site is critical to enabling that journey. We are seeking a bold, entrepreneurial leader to serve as Site Leader, responsible for running the site end-to-end. This is a unique opportunity to shape one of Wayfair's largest middle mile facilities, influence cross-site operations, and set the benchmark for excellence in our global network. This is a high-visibility role with direct impact on Wayfair's customer promise.

In this role, you will serve as COI - Site Leader (Wayfair's 2nd biggest HDO) with responsibility for performance, people, and process excellence. Process and People Excellence (85%) Ensure the site becomes a benchmark for quality, efficiency, and associate engagement in the global network. Ensure consistency in processes, culture, and engagement while ensuring flawless execution Drive turnaround initiatives Build, coach, and inspire a large team of managers, supervisors and team leaders to deliver outstanding results in safety, quality, cost, and customer experience. Serve as an escalation point and support the manager(s) in driving improvements and maintaining excellence. Strategic Roadmap & Cross-Functional Collaborations (15%) Develop and maintain the roadmap aligned to broader Wayfair strategy, guided by your manager. Be responsible for delivering on STO/FRM/OKR commitments. Collaborate cross-functionally with Talent, Safety, Facilities & Maintenance, Tech, Performance Analytics, Transportation, and external vendors to prioritize and execute projects. Represent the site in senior leadership discussions, influencing decisions that impact your site and the broader HDO network.

Education & Experience Bachelor's degree required; Master's in Supply Chain, Business, or related preferred. 10+ years of progressive leadership in large-scale operations, ideally in e-commerce, consumer products, or logistics. 7+ years managing large teams and senior leaders, with proven success in site leadership, change management, and operational turnaround. Specifically, leading, driving step change and continuous improvement in front-line operations.

Leadership & Skills Lead front-line operations including labor planning, change management and continuous improvement Data-Driven Decision Making: Ability to synthesize metrics and analytics into clear insights and actions, ensuring decisions are objective and grounded in facts. Strong analytical problem-solving skills — able to connect data insights with operational outcomes. Radical Candor: Communicates with transparency, honesty, and respect — giving direct feedback while showing care for people. Accountability & Rigor: Holds teams and leaders to high standards, ensuring commitments are delivered with consistency and quality. Cross-Functional Agility: Skilled at building strong partnerships with Talent, Safety, Facilities, Maintenance, Tech, and external vendors to resolve blockers and drive results. Inspirational leader with experience developing Supervisors, Managers and Sr Managers and scaling site culture. Thrives in fast-paced, ambiguous environments, balancing execution with long-term strategy. Confident communicator and influencer with senior stakeholders, both locally and remotely.

You'll lead an influential HDO site with significant leadership exposure - shape it into a benchmark of excellence. You'll operate with the autonomy of a General Manager, while influencing HDO strategies at a network level. You'll build future leaders and teams that set the gold standard for operational performance across Wayfair's logistics network. You will create and work with one of the best teams!