Attorney-Represented Bodily Injury Associate Manager - National General

National General is a part of The Allstate Corporation, offering home, auto, accident and health insurance. Job Description The Bodily Injury Team Leader will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This role requires availability during Pacific Time Zone business hours. The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives. Key Responsibilities Frequently participates in special projects as a subject matter expert. Manages and oversees performance of vendors. Oversees response to highly complex arbitrations contentions. Oversees the negotiation of highly complex claim settlements. Oversees the resolution of highly complex customer conflicts or issues. Analyzes unit reports and supports the achievement of business unit objectives. Defines, analyzes, and tracks department, section, and/or unit measures. Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews. Skills Bodily Injury Claims, Claims Processing, Coaching, Communication, Conflict Management, Employee Supervision, Insurance Claims, Mentorship, Negotiation, People Leadership, Prioritization, Process Improvements, Team Leadership. Compensation Base compensation offered for this role is: Team Lead I: $68,500.00 – $104,100.00 Team Lead II: $70,100.00 – $110,400.00 Associate Manager: $80,000.00 – $124,600.00 Compensation is based on experience and qualifications. Total compensation for this role includes the base compensation plus incentive pay (commission, bonus, etc.) if applicable. Benefits Employees receive a comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to offset internet costs. A dedicated private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required. Equal Opportunity Statement National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. #J-18808-Ljbffr National General