Hospital Account Manager

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment, specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.


We have an immediate opportunity to join our growing company. We are currently seeking a full-time Hospital Account Manager in the Pullman, WA territory. The Hospital Account Manager is a member of the health care team, which provides care and services for patients. Promotes and provides support for the Pacific Medical Hospital Partnerships and meet all required quality and performance criteria. Provided support for patients, family and other healthcare providers in the delivery of these services. Promotes optimum delivery of care for the patient that requires services as requested by physicians and other healthcare providers. Provide assistance to the health care team in the performance of these duties. Functions as a collaborative and participative member of an interdisciplinary team, consistent with the mission and values of the surgical/orthopedic services department, the rehabilitation department, and the Medical Center.

Job Duties:

• Performs application of orthopedic soft goods and orthopedic devices such as CPM's

• Fits braces in the medical center

• Measures for, orders and fits lumbar-sacral orthotic body jackets, chair back, L-S corsets, ankle-foot orthotics and other devices as necessary

• Perform dressing changes using the aseptic technique with assistance from nursing personnel and apply soft goods such as CPM.

• Participate in the coordination of inpatient care regarding soft goods placement such as CPM placement and maintenance.

• Screen calls, pages, and emails regarding patient status and reports potential problems to respective physicians and other care providers

• Acts as a resource to nursing and therapy staff and provides in-service training as needed.

• Facilitate interaction with custom Orthotic and Prosthetic care and functions as a patient advocate.

• Works under the supervision of nursing and therapy to provide care and service to the patients and their families. Receives direction from the clinical staff for the delegation of tasks. Adheres to policies and procedures associated with patient care.

• Appropriately communicates and legibly documents all care provided to the patient, as well as reporting changes in patient condition in a timely manner.

• Collaborate with nurses and other team members to organize and prioritize functions necessary for patient care delivery.

• Demonstrate competency for appropriate soft goods such as CPM per MD orders.

• Maintain annual competencies such as age competency.

• Demonstrate the ability to take initiative, prioritize and demonstrates professional accountability.

• Adheres to Medical Center policies/procedures and core values.

• Perform other duties as needed.

Job Requirements:

• College Degree- Associates or Bachelors Preferred

A. A high school diploma will be considered if there is existing experience.

• Great communication skills and time management experience.

• Ability to maintain inventory of consigned products.

• Competent in basic windows-based operating system. (MS Word, PowerPoint, Excel, Email, etc.)

• Background in sports, sports medicine, or human anatomy preferred.

Compensation Range: $42,000-$60,000 annually with an expense reimbursement for all eligible expenses associated with driving on behalf of the company.


All Full-Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning.

Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off)

Holidays: 10 paid holidays per year

Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to an annual max of 40 hours in the first 23 months, at 24 months, accrual up to an annual max of 80 hours with a rollover balance.

Sick Benefit: Sick accrual begins upon date of hire up to a max annual accrual of 80 hours with a max usage of 48 hours annually with a rollover balance.

This position is an excellent opportunity for a candidate that is self-driven/motivated with an entrepreneurial spirit that is looking to produce results in an expanding market. Candidates that apply must be hard-working, possess a strong work ethic, and a willingness to learn. Only those with the ability to manage varying as well as scheduled tasks should apply.