Principal Implementation Consultant (Privacy & Data Governance) Customer Experience Atlanta, Ge[...]

Principal Implementation Consultant (Privacy & Data Governance) Location: Atlanta, Georgia | Customer Experience OneTrust recognized in Gartner® first TPRM report. Overview OneTrust is the AI‑Ready Governance Platform, unifying regulatory intelligence, automation, and connected governance workflows to enable responsible innovation at the speed of AI. The Principal Implementation Consultant – Solution Lead is a key role in delivering this platform, acting as the primary customer contact and trusted advisor throughout the engagement. Responsibilities Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities. Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high‑quality delivery. Build trusted relationships with strategic customers and serve as a senior advisor throughout the implementation lifecycle. Analyze customer business processes and provide strategic recommendations and best practices to optimize use of the OneTrust platform. Monitor and guide customer adoption and platform usage to ensure implementations deliver long‑term value and align with customer goals. Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations. Serve as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity. Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions. Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments. Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts. What Success Looks Like Customers consistently achieve successful outcomes and strong adoption of OneTrust solutions. Complex projects are delivered with minimal escalation and high confidence from stakeholders. Other consultants rely on you for guidance on complex design or delivery challenges. Implementation quality and consistency improve as a result of your contributions. You Are You excel at building relationships across marketing, sales, and engineering stakeholders and have genuine enthusiasm for working directly with customers and learning about Data Privacy, Security, and Governance. You are willing to get hands‑on with SaaS solutions, become skilled in implementation, and balance customer priorities across several accounts. Qualifications BA/BSc in Business, Engineering, or related field. 8+ years’ experience in a client‑facing Professional Services role in a SaaS environment. Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead. Proven ability to engage across corporate functions (Professional Services and Product Management). Experience planning, organizing, directing, and evaluating implementation of SaaS systems; preferably in Data Privacy Compliance or other enterprise software professional services environment. Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Direct experience implementing and supporting large enterprise solutions. Relationship management and customer management expertise. Willingness to travel (estimated 10‑20%). Well‑developed strategic thinking, problem‑solving, and decision‑making capabilities. Experience contributing to methodology development, delivery standards, enablement programs, or thought leadership initiatives. Extra Awesome Industry‑recognized certifications such as:

CIPP/E, CIPP/US, CIPM, FIP

AIGP

CISA, CRISC, GRCP

Other relevant privacy, security, risk, governance, or compliance certifications. Recognized internally or externally as a subject‑matter expert in implementation strategy or a specific regulator or product domain. History of mentoring consultants and shaping delivery quality without formal people management responsibility. Experience influencing product roadmap, services packaging, or go‑to‑market strategy through customer and delivery insights. Salary Range $112,500 — $168,750 USD (California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington‑based candidates). Individual pay is determined by location, job‑related skills, work experience, and relevant education and training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Benefits Comprehensive health care coverage Flexible PTO Equity RSUs Annual performance bonus opportunities Retirement account support 14+ weeks of paid parental leave Career development opportunities Company‑paid privacy certification exam fees Equal Employment Opportunity OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr Onetrust