IT Helpdesk Support Technician
Copan Diagnostics
ABOUT THE ROLE The IT Helpdesk Support Technician will provide support and guidance to users experiencing technical issues relating to phone and computer hardware, software, and peripherals. RESPONSABILITIES
- Provides technical support and guidance to resolve users' computer hardware and software problems, communicating with users via phone, chat, email, and/or a support ticketing system.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and setup of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Collaborates with the network administrator to review and analyze hardware and software needs.
- Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures; develops training materials and/or provides onsite training as requested.
- Manages and maintains the ticketing system and MDM systems to ensure support requests are addressed in a timely and efficient manner, tracking resolution progress, managing end-user devices, and escalating issues as needed.
- Serves as Document Coordinator in support of ISO 27001 certification, maintaining and organizing information security documentation, policies, and records in accordance with audit and compliance requirements.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to explain technical problems to non-technical employees.
- Two years of experience or Associate's degree required; Bachelor's degree in Computer Science, Business Administration, or a related field preferred.
- Thorough understanding of technology commonly used by clients and employees.
- Experience with ticketing systems to manage and track support requests efficiently.
- Familiarity with Mobile Device Management (MDM) platforms for device monitoring, enrollment, and policy enforcement.
- Knowledge of or exposure to ISO 27001 information security standards; experience in document coordination, records management, or compliance support is a plus.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Prolonged periods of sitting and working at a computer.
- Frequent use of hands and fingers to operate a computer, keyboard, and other office equipment.
- Ability to communicate effectively, including exchanging accurate information.
- Occasional standing, walking, bending, or reaching to access equipment, cables, or work areas.
- Ability to lift, carry, and/or move equipment up to 25 pounds, as needed.
- Visual ability to read screens, analyze data, and review technical documentation.
- Ability to respond to urgent issues in a timely manner in a fast-paced environment.
- Work is primarily performed in a professional office and IT infrastructure environment.
- Regular use of standard office equipment and specialized IT equipment (e.g., servers, networking hardware).
- May require occasional access to server rooms or data centers with varying temperatures and moderate noise levels.
- Work involves managing multiple priorities in a deadline-driven environment.
- Occasional evening, weekend, or on-call work may be required to support system maintenance or critical issues.
- Frequent interaction with employees, vendors, and cross-functional teams.
- Work may involve handling confidential and sensitive information.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Support Technician in Murrieta, CA vacancy
- ...Group, is seeking passionate and skilled Part-Time overnight shift as a Behavioral Health Technicians to join our growing team. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a...SuggestedPart timeNight shift
Quadrant Health Group
Murrieta, CA1 day ago - A leading technology company in California is seeking an IT Support Specialist to provide user support and troubleshoot hardware and software issues. The ideal candidate has a minimum of one year experience and an Associate's degree, along with a current PGC Class 'A'...Suggested
- ...Murrieta, United States | Posted on 02/27/2026 XOVR CNC Parts &Service is a leading provider of installation, training, andtechnical support for advanced metal fabrication machinery,including X-Series machine tools and other manufacturers'equipment. We support a wide...SuggestedRemote workFlexible hours
- ...opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion...SuggestedFull timeWork at officeLocal areaMonday to Friday
Universal Health Services
Temecula, CA3 days ago - ...completion with follow‑through on policies, procedures, rules, rates, completion dates, and ensuring compliance of electrical designs. Support the company’s electrical distribution system by developing and designing plans, identifying necessary resources, and providing cost...SuggestedTemporary workWork at officeLocal areaRemote workRelocationShift work
$100k - $110k
A leading automotive support firm in the United States seeks a Lead Technical Litigation Support Specialist with over 5 years of automotive experience. The candidate will conduct vehicle inspections, evaluate technical cases, and assist legal counsel in warranty litigation...Full time- Universal Hospital Services Inc. is hiring a Full-time Limited Scope X-ray Tech/Medical Assistant in Temecula, California. The role involves performing x-ray procedures, assisting physicians with patient care, and handling electronic medical records. Candidates should have...Full timeWeekday work
- Aplusurgentcare is looking for a Full-time Limited Scope X-ray Technician/Medical Assistant in Lake Elsinore. This role entails performing various patient care duties such as conducting x-ray procedures, assisting physicians during examinations, and maintaining accurate...Full time
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information... ...promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining...Full timeContract workFor contractorsWork at officeImmediate startFlexible hours
$25 - $35 per hour
Job Purpose Skorpios Technologies, Inc. is seeking an IT Support Specialist to provide day‑to‑day technical support to employees across office and manufacturing environments. This role is responsible for troubleshooting hardware and software issues, supporting end users...Hourly payPermanent employmentFor contractorsCasual workWork at officeLocal area- A leading technology solutions provider is seeking an IT Applications Developer to enhance business applications and manage enterprise systems. The ideal candidate will possess a Bachelor's degree in Information Science and a minimum of three years' experience implementing...
- American Residential Services (ARS) in Murrieta, CA, is hiring Retail Lead Generators to promote HVAC services inside retail locations. Responsibilities include engaging customers, educating homeowners about energy solutions, and generating leads for HVAC services and installations...Hourly payFull timeFlexible hours
- ...Specialist I Department: Information Technology (IT) Reports to: Director of IT Classification: Full... ...of IT, the IT Specialist I serves as a Tier 1 technician focusing on foundational desktop support. This role involves fielding basic support requests,...Full time
Linfield Christian School
Temecula, CA4 days ago $39.52k - $50k
...We are seeking a skilled and customer-oriented Help Desk Technician to provide technical support for a company operating 100-120 work stations.This role... ...platforms. Assist in implementing and maintaining company IT policies and security protocols. Documentation &...Work at office- GENERAL SUMMARY The primary responsibility of the IT Database Specialist is to provide the technical assistance needed to support day-to-day operations of a large 24/7 database environment. This includes assisting Sr DBA with and leading efforts to install, monitor, maintain...Flexible hoursNight shiftWeekend work
- ...Job Description Responsibilities ·Provide first-line technical support for desktops, laptops, mobile devices, and peripherals ·... ..., access provisioning) ·Escalate more complex issues to senior IT staff or vendors as needed ·Assist with inventory tracking and...Work at office
$15 - $17 per hour
...and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further! A DAY IN THE LIFE OF A CALL CENTER ASSOCIATE As a Call Center Associate, you make a great...Weekly payFull timeFor contractorsWork at officeMonday to FridayShift workQuality Mobile Home Service
Lake Elsinore, CA16 days ago- Service Bdc Rep The Pedder Automotive Group was founded in 2008. The automotive group has seven (7) dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are Pedder Nissan, Raceway Nissan, Temecula...Local area
Pedder Auto Group
Lake Elsinore, CA3 days ago - Sky Systems, Inc. (SkySys) is seeking an experienced IT Infrastructure support technician in Temecula, California. The role involves troubleshooting hardware and software issues, as well as providing hands-on support for desktops and peripherals. Candidates should have...
$25 - $35 per hour
Skorpios Technologies, Inc. is looking for an IT Support Specialist in Temecula, CA. The successful candidate will be responsible for providing technical support to employees across various environments, troubleshooting hardware and software issues, and ensuring reliable...Hourly pay- A global technology services firm is looking for a PC Support technician in Temecula, California. This role involves troubleshooting desktops and laptops, providing exceptional customer service, and handling service calls effectively. The ideal candidate should have a...Worldwide
- Axiom Technologies is seeking a Desktop Support Engineer in Temecula, California. In this full-time position, you will provide first and... ...satisfaction. Candidates should have 3+ years of experience in IT support and relevant certifications. Your responsibilities include...Full time
$110k - $135k
...segmentation — physical security traffic isolated from enterprise and IT networks. Remote technical authority to Field Engineer leads... ...experience. Fortinet Federal product suite. ATO process support — SSP development, POA&M management, security assessment...Full timeFor contractorsImmediate startRemote workTelispree Communications
Temecula, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Support Technician. Be the first to apply!
Related searches
- helpdesk specialist Murrieta, CA
- customer service front desk receptionist Murrieta, CA
- help desk manager Murrieta, CA
- helpdesk manager Murrieta, CA
- help desk supervisor Murrieta, CA
- helpdesk team lead Murrieta, CA
- IT support Murrieta, CA
- technical support Murrieta, CA
- IT technical support Murrieta, CA
- tech support Murrieta, CA