Patient Services Team Lead

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is leading radiology forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. You Will Lead a team of employees. Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest. With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions. Relieve staff for vacation and sick‑time coverage. Greet incoming patients and visitors in a friendly and service‑oriented manner. Be a liaison between the physician(s) and the patients. Register patients, obtain proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation. Verify or update changes in patient/physician/insurance to ensure proper billing, and collect co‑pays and fees. Answer phones and schedule patients. Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns. Notify appropriate team member of patient arrival and coordinate with the back‑office staff for timely care of patients. Participate in meetings. Assist in the implementation and administration of procedures and best practices to streamline processes for center operations. Participate in and/or lead various projects to support center operations and quality patient care. Demonstrate competency regarding the need to safeguard patient property and Patient Health Information. Safeguard any on‑site medications in accordance with company policies, procedures, and any legal requirements. Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals. Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers. Demonstrate respect for patient boundaries and cultural sensitivities during all interactions. Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting. Demonstrate ability to establish, nurture, and maintain cooperative working relationships. If You Are Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. Show effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues. Have a structured work‑approach, understand complex problems, and be able to prioritize work in a fast‑paced environment. To Ensure Success In This Role, You Must Have At least 3+ years of experience as a Patient Service Representative within a radiology center. High school diploma. Excellent communication and interpersonal skills, computer skills, problem‑solving skills, and the ability to build and maintain a strong team environment. Dynamic and knowledgeable leadership attribute. We Offer Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars. 401(k) employer match. Free services at any of our imaging centers for you and your immediate family. Pay Range: $22.50 - $24.00 per hour #J-18808-Ljbffr RadNet