Dispatcher

Our associates celebrate lives. We celebrate our associates.Job Profile Summary
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services

• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Order additional general supplies at the direction of the location management.
• Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver’s license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record