Customer Service Representative

Job Description

Job Description

Customer Service Representative

Our recruiting firm is partnering with a well-established and growing Youngstown manufacturer to identify a Customer Service Representative for their team. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working cross-functionally to support both customers and internal teams.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, pricing updates, and account support
• Manage the order process from entry through fulfillment while ensuring accuracy and timely communication
• Resolve customer concerns and follow up to ensure a positive customer experience
• Support forecasting, inventory planning, and customer-specific programs
• Coordinate with internal departments including Sales, Purchasing, Operations, and Engineering to meet customer requirements
• Maintain accurate customer records and proactively communicate updates as needed
• Identify opportunities to improve service levels and strengthen customer relationships

Qualifications

• 2+ years of customer service, account management, inside sales support, or order management experience within a manufacturing environment
• Manufacturing industry experience is required
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office; experience with ERP and/or CRM systems is preferred
• Experience supporting industrial, manufacturing, or distribution customers is highly desirable

Why Consider This Opportunity?

• Join a stable and growing manufacturing organization with a strong reputation in its industry
• Collaborative, team-oriented culture
• Opportunity to make a direct impact on customer satisfaction and business success
• Competitive compensation and comprehensive benefits package

If you are a customer-focused professional with manufacturing industry experience and enjoy working in a fast-paced environment, we encourage you to apply.