Assistant Operations Manager

Richemont – Global Luxury, American Subsidiary – Distribution Center Leadership Richemont is a worldwide leader in luxury jewelry, watches and high‑end accessories. Each of our Houses preserves its heritage while embracing innovation and creativity. We are committed to building a diverse, inclusive workforce that mirrors the richness of our clients and communities. Role Overview This is a leadership role within Richemont America’s Regional Distribution Center. You will manage people, processes and performance within assigned operational areas to achieve facility goals and metrics. The position drives continuous improvement through Kaizen, 5S, safety initiatives, root‑cause analysis and supports SAP/EWM system health and upgrades. Responsibilities Manage people and processes within assigned operational areas (finished‑good accessories, fragrance/perfume, packaging and point‑of‑sale materials) to meet reliability, speed and quality targets. Coordinate and support distribution‑center priorities linked to strategic initiatives. Lead logistics‐special flows and projects; partner with business stakeholders to ensure alignment and communication. Drive implementations of Logistics Operating Model changes and initiatives within areas of responsibility. Lead and sustain Lean/5S initiatives aligned with organizational programs. Oversee facility health elements to support safety, efficiency, space utilization and cleanliness. Participate in SAP and EWM system health checks and testing to verify operating functions and upgrades. Partner with Training Ambassadors to identify operational needs and create cross‑training initiatives. Support ramp‑up for peak periods and enhance associate development for career growth. Collaborate with supervisors to create and maintain SOPs, work instructions and training checklists aligned with the Quality Management System. Lead change‑management efforts through communication and training to ensure process compliance. Review audit program results and work with teams to apply corrective actions, improving quality and client experience. Work with Inventory Control and other operations leaders to identify trends, root causes and implement corrective actions on inventory variance. Participate in quarterly inventory reviews with functional leadership. Support ESG and sustainability efforts. Ensure regulatory requirements are met and maintain an internal control environment. Establish individual and team objectives aligned with functional goals and lead performance‑review processes and development plans. Promote company values and behaviors; maintain regular one‑to‑one contacts with direct and indirect reports. Lead team‑building initiatives to foster solidarity and high‑performance culture. Address employee‑engagement feedback to continuously improve the work environment and culture. Qualifications / Skills High school diploma or equivalent required; college degree preferred. Additional training or certifications are a plus. At least 3 years of proven leadership experience in logistics or manufacturing. Experience with Warehouse Management Systems; SAP experience is a strong plus. Experience leading change management for continuous‑improvement initiatives. Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint). Continuous‑improvement mindset with a thirst for learning and innovative solutions. Detail‑oriented analysis skills and effective communication of solutions. Knowledge of Lean, Kaizen and Six Sigma concepts. Strong teamwork, multitasking, problem‑solving and organizational skills. Excellent interpersonal, verbal and written communication skills across all levels. Adaptive leadership aligned with company values. Ability to thrive in a multi‑functional, multi‑cultural environment. Autonomous, organized and rigorous in a fast‑paced environment. Demonstrates integrity and maintains confidentiality. Flexible schedule to meet changing business needs. Expected Salary Range Salary will be negotiated based on relevant skills and experience. We Offer We care about associate health and well‑being and provide a comprehensive benefits program: medical, dental, vision, HSAs, FSAs, employee assistance, life insurance, disability, 401(k) with employer match, wellness reimbursement, paid time off and volunteer time off. Internal mobility is encouraged; you may start in one role and grow across the business.

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