Property Ambassador - Island Oaks RV Resort

Job Description

Job Description

Schedule/Availability Flexible availability required. Shifts may include weekends, holidays, and early mornings/late afternoons to support site turns, events, and peak occupancy. Overtime may be required during high-volume periods or after severe weather.

Join Our Team!

Our mission as Grounds Ambassadors is to create a clean, safe, and welcoming environment where guests can relax, have fun, and make lasting memories. As a Grounds Ambassador, you are the eyes and ears of the resort-the friendly face guests rely on and the team member who helps protect the property's appearance, safety, and functionality. From a facilities perspective, you support day-to-day site readiness, common-area upkeep, and fast-response service that keeps the resort operating smoothly.

This is a hands-on, fast-paced role for someone who takes pride in their work, enjoys being outdoors, and thrives on variety. Every day brings something new-turning RV sites, refreshing amenities, responding to guest requests, and proactively addressing cleanliness and safety issues before they become problems. You'll partner closely with Maintenance/Facilities, Housekeeping, and Guest Services to keep the resort guest-ready during peak arrival/departure times and high-occupancy weekends.

You'll work outdoors in all weather conditions, walking the property for extended periods and completing physical tasks that support resort facilities-trash and debris removal, light cleaning, resetting guest-use features (grills/fire pits), reporting maintenance issues, and helping ensure roads, pathways, and amenity areas are safe and presentable.

As a Grounds Ambassador, you support resort facilities operations by maintaining site readiness, cleanliness, and safety across an RV camping resort while serving as an on-site hospitality specialist. You complete continuous property rounds, provide valet-style trash service, reset RV sites and guest-use amenities, and promptly report hazards or maintenance needs. In collaboration with Guest Services, Housekeeping, and Maintenance/Facilities, you also help guide guests throughout their stay-answering questions, assisting with arrivals when needed, and ensuring every interaction reflects our commitment to exceptional service.

• • Provide valet-style trash service and routine waste runs, keeping guest areas clean, odor-free, and inviting; properly use trash compactor/dumpster areas per safety guidelines
  • Maintain overall resort cleanliness by collecting litter, clearing debris, and monitoring curb appeal across sites, roadways, landscaping edges, and amenity zones
  • Turn RV sites during departures/arrivals: remove trash, rake/spot-sweep pads, check fire pit/grill condition, reset picnic tables, and ensure the site looks guest-ready
  • Clean and maintain dog parks and pet stations (waste bag dispensers, receptacles, water stations as applicable) to ensure a safe and pleasant environment
  • Ensure grills and fire pits are cleaned, cooled, stocked, and ready for the next guest; report damage or missing components and remove hazards immediately
  • Assist with propane exchanges/refills (as assigned) and set up/refresh guest-use amenities (chairs, games, shade umbrellas, event equipment) based on daily needs
  • Monitor roads and pathways for safety issues (spills, potholes, trip hazards, low lighting, standing water) and report work orders to Facilities/Maintenance
  • Support amenity-area readiness by checking high-traffic locations (pool deck, restrooms, laundry, lakefront, playground, pavilion) for cleanliness, supply levels, and basic functionality
  • Operate basic grounds equipment safely (leaf blowers, pressure washer, weed eater, hand tools) and follow PPE and chemical-handling expectations when applicable
  • Monitor speeds throughout the resort to promote a safe environment for all guests (vehicles, golf carts, e-bikes, scooters, etc.); address concerns respectfully and escalate repeat issues per policy
  • Actively observe the park to identify and address safety concerns or guest needs; respond quickly to spills, broken glass, and other immediate hazards
  • Serve as a visible, approachable presence for guests-answering questions, providing directions, assisting with minor needs, and routing service requests to the right team
  • Document and communicate issues discovered during rounds (damage, vandalism, wildlife concerns, lost/found items, rule violations) to leadership and relevant departments
  • Support team operations with quick turnaround of tasks and readiness for high-demand periods; assist with special projects and event setup/breakdown
  • Jump in wherever needed to keep park operations running smoothly while maintaining a guest-first, safety-first mindset

  Guest Services & Arrival Support (as assigned) In some periods or at some locations, Property Ambassadors may provide additional guest-service coverage to support peak arrivals and resort flow:

  • Welcome guests warmly and use guest names whenever possible; provide directions, wayfinding, and basic resort orientation
  • Support check-in/check-out flow as needed by confirming reservation details, reviewing notes/special requests, and coordinating site assignments with Guest Services
  • Conduct site readiness checks and pre-arrival inspections to verify brand standards are met before guests are escorted to their site
  • Provide personalized tours and explain resort amenities, activities, quiet hours, pet policies, and safety expectations
  • Respond to guest inquiries in person, by phone, or via email with professionalism and urgency; route requests to the appropriate department
  • Use service recovery techniques when appropriate and escalate guest concerns promptly to leadership
  • Communicate with internal teams using radio, email, and Microsoft Teams to ensure seamless, coordinated service
  • Perform other duties and special projects as assigned by management to support resort operations

• Friendly, professional demeanor in all interactions.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work rotating shifts as needed.
• Strong attention to detail and problem-solving skills.
• Calm under pressure and knowledgeable about emergency procedures.
• Excellent communication skills and adaptability.
• Ability to stand, sit, or walk for extended periods and lift up to 30 lbs.
• Comfortable working outdoors in varying weather conditions.
• Valid U.S. driver's license and ability to operate golf carts and motor vehicles.

Work Environment & Physical Requirements

This role is primarily outdoors and includes exposure to heat, humidity, rain, and seasonal weather conditions. Requires standing/walking for long periods, bending, reaching, pushing/pulling, and lifting up to 50 lbs. Must be comfortable working around vehicles, golf carts, and guests in active recreation areas. May require use of PPE and safe handling of cleaning products and equipment.

• Experience in campground/RV resort operations, housekeeping, landscaping, or facilities;

• familiarity with basic grounds tools; and comfort using a mobile device for checklists, photos, and communication.

• Valid driver's license may be required based on property policy.

• Proficiency in Microsoft Office applications.
• Previous front desk or guest services experience in a luxury setting.
• Bilingual skills are a plus.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.