Collections Specialist

We seek a proactive, detail-oriented Collections Specialist with proven analytical abilities to join our Collections team! The Collections Specialist interacts with our customers, where needed, to provide effective collection efforts. Individual works with customers, utilizing knowledge of company products and programs, to resolve account issues. The role will work onsite at our Rye Brook, NY offices, and will report to the Credit and Collections Manager.

Key responsibilities and essential job functions include, but are not limited to:

• Recommend process improvements for collections activities. Assist in the documentation and roll out of such improvements.
• Performs daily collection activities on his/her customer accounts. (calls, emails and letters to customers)
• Working with Credit & Collections team on projects assigned to improve processes to better service internal business units.
• Update sales and management on past due accounts by providing specific updates for each customer.
• Perform all other duties as assigned by the Credit & Collection Manager.
• Possesses well developed judgment to make independent decisions and problem solve daily issues.
• Initiate contact and interact with customers on past due residential and commercial accounts.
• Place outgoing collections calls in a professional manner.
• Document correspondence and contacts with the credit customer.
• Print aging weekly reports for assign division(s) as needed.
• Prepare, mail and send follow-up correspondence for all past-due accounts, and advise customers of potential for halted deliveries, lock-outs, and equipment disconnects.
• Refer and follow up on all customer inquiries that are not credit related to the appropriate department.

Desired skills and experience:

• 1 year of experience in Collections or similar financial role is strongly preferred.
• High school diploma or general education (GED) or equivalent.
• Strong attention to detail with emphasis on accuracy and strong analytical skills.
• Ability to apply good judgment and professional integrity in decision making.
• Solid oral and written communication skills and hands-on computer proficiency in MS Excel, Outlook, Word and the Internet.
• Knowledge of the A/R function including demonstrated ability in collections.
• The ability to effectively interact and communicate with customers in a professional manner.
• Ability to complete detailed credit and rebill paperwork with accuracy.
• Knowledge of basic principles of accounting including debit and credits.
• Good math aptitude and the ability to work accurately with numbers are essential.
• Bilingual speaking proficiency, Spanish/English, a must.
• Able to work Monday to Friday with occasional overtime as needed based upon business operations. Position is on site and not remote.

Paraco Gas proudly offers our teammates exceptional benefits including, but not limited to, medical, dental, vision, a 401(k) plan with company match, DOT medical reimbursements, paid time off, holidays, continuing education and training, uniforms & boots, propane discounts, annual reviews, bonuses, health and wellness initiatives & more.


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Job Description:

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